Ratings based on 221 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Every was good
by A verified traveler
Posted 2 Jul 2024
The number one positive is the unparalleled views of Mt Fuji. We enjoyed the spacious room, and wish the weather had permitted use of the deck.
Guest lounge area was very much appreciated, with free coffee. The onset was very nice, and enjoyed using it.
The biggest con is that there is nothing near by. No shopping , food , services, or public transport that aren’t a $20 cab ride away.
The hotel is in need of refurbishing. Years of use and weather have deteriorated the structure.
If you have your own transportation, and are looking for a remote location, then it may suit your purposes
by A verified traveler
Posted 2 Jul 2024
Restaurant is very expensive 11100 yen and 15000
by A verified traveler
Posted 2 Jul 2024
Beautiful location. No nearby stores or restaurants. Poor access to amenities in Gotemba.
Free coffee, apple juice and view of Mt Fuji.
by A verified traveler
Posted 1 Jul 2024
The property is quite isolated from the rest of gotemba. $20 taxi to Outlet Mall. $20 taxi to train station. If I were to do it again I would have chosen differently. Staff are pleasant and fluent in English.
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 15 Jun 2024
Beautiful views of Mt Fuji, nice onsen, breakfast was fantastic. Great place to stay and relax.
by A verified traveler
Posted 14 Jun 2024
Convenuent. Staff polite. Mt Fuji virw is spectacular.
by A verified traveler
Posted 6 Jun 2024
Unfortunately the clouds didn’t let us see Mt. Fuji but the staff and accommodation were very nice, incredibly pretty area around the property!!
by A verified traveler
Posted 26 May 2024
The hotel is located on a mountain, with a magnificent view of Mount Fuji and Gotemba City. The hotel has a unique appearance. My favorite is the public onsen, which is very bright and overlooks Mount Fuji. However, the room decoration is relatively old and the cleanliness is acceptable. The front desk staff was very attentive and tried their best to help and answer our questions. Since it's about an 8-10 minute drive from the outlet, it's most suitable for traveling by your car instead of taking public transportation.
