Ratings based on 711 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Excellent staff, great food at the hotel and nice room
Comment from Hotel Management
30 Oct 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
Thank you very much for using Iyashdokoro Hotel Kanraku Fujisan Gotemba. We would also like to thank you for taking the time out of your busy schedule to write a review for our hotel. We are very happy about your compliments to our staff. We will continue to work hard to create an environment where our customers can feel safe and relaxed, and to provide services that meet their needs. If you are in the area, please feel free to use our hotel. All of our staff members look forward to your next visit.
by A verified traveler
Posted 1 Oct 2024
Too dirty
Comment from Hotel Management
1 Oct 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
Thank you very much for using Iyashidokoro Hotel Kanraku Fujisan Gotemba.Thank you again for taking the time out of your busy schedule to post a review.We apologize for any inconvenience caused to our customers.We will take your valuable feedback into consideration and improve it.We look forward to serving you again.
by A verified traveler
Posted 27 Aug 2024
The staff were amazingly very helpful.
Comment from Hotel Management
27 Aug 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you very much for using Iyashidokoro Hotel Kanraku Fujisan Gotemba.Thank you again for taking the time out of your busy schedule to post a review.We are glad to hear that you were satisfied with your stay.Our entire staff looks forward to using our hotel again when you are in the area.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by ほてる寛楽富士山御殿場, Hotel Management
この度はいやし処ほてる寛楽富士山御殿場をご利用いただきまして誠にありがとうございます。これからもお客様に寄り添ったご案内に努めてまいります。お近くにお越しの際は当館をご利用くださいませ。
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
Thank you for using Iyashidokoro Hotel Kanraku Fujisan Gotemba.We will continue to strive to satisfy our customers.We look forward to serving you again.
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you for staying at our hotel.And thank you for your evaluation. We will continue to strive to provide good service.All of our staff are looking forward to seeing you again.Thank you very much.
by A verified traveler
Posted 9 Aug 2024
Well worth the stay, especially if you’re going to do some hiking around Fujisan. The staff was very helpful, especially for us English-speaking guests. Would definitely stay there again!
Comment from Hotel Management
9 Aug 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ, Hotel Management
Thank you very much for using Hotel Kanraku Fujisan Gotemba.Thank you again for taking the time out of your busy schedule to post a review.We will continue to strive to improve our services for our customers.All of our staff are looking forward to seeing you again
by A verified traveler
Posted 6 Aug 2024
Very nice
Comment from Hotel Management
6 Aug 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ, Hotel Management
Thank you for making a reservation at Iyashidokoro Hotel Kanraku Fujisan Gotemba. Thank you for taking the time out of your busy schedule to post a review. Please use our hotel the next time you come to Japan.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
17 Aug 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you very much for staying at our hotel.We will do our best to provide you with good service.We hope you will use us again.Thank you very much.
by A verified traveler
Perfectly pleasant little hotel
Posted 26 Jul 2024 on Hotels15 min walk from train station. Taxi service is very sparse, so might be a chore if you have a lot of luggage. Rooms are small but clean. Onsen bath is a nice touch, especially because the in-room bathrooms are so small. Staff is very friendly. Breakfast buffet is very basic but serviceable.
Comment from Hotel Management
26 Jul 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
Thank you for making a reservation at Iyashidokoro Hotel Kanraku Fujisan Gotemba. Thank you for taking the time out of your busy schedule to post a review. Please use our hotel the next time you come to Japan.
