Ratings based on 197 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Author, Hotel Management
Your high rating is greatly appreciated, Jennifer ! Hope to have a chance to host you again in the future. Brian
by A verified traveler from Toronto
Posted 21 Oct 2024
The property is very well kept and the surrounding is quiet and beautiful. Yet, the coffee machine and the hot water fountain were both out of service as they haven’t been descaled.
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Thank you for sharing your experience, Ronald. We’re glad to hear you appreciated the well-kept property and the peaceful surroundings. We apologize for the inconvenience caused by the coffee machine and hot water fountain being out of service. Your feedback is valuable, and we are addressing these issues to enhance our guests' experience.
Cheers,
Lily
by A verified traveler
Posted 17 Oct 2024
It was great for all the mines we went to digging at.
Comment from Hotel Management
19 Oct 2024 by Author, Hotel Management
Thank you for sharing your experience, Jennifer. We're glad to hear that our location was convenient for your mining adventures. We hope to welcome you back on your next trip. Salute, Angie
by A verified traveler from Batesville
Posted 12 Oct 2024
Great place! With lots of history in the location. The open yard/fields around the house are amazing!
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Thank you for sharing your thoughts, Jeff! We're delighted to hear that you enjoyed the historical aspect of the location and the open yard and fields around the house. Safe Travels, Oliver Team Hosteeva
by A verified traveler
Posted 4 Oct 2024
Charming old building, nicely converted. Silent at night.
Comment from Hotel Management
6 Oct 2024 by Author, Hotel Management
Thank you for your positive comments, John! It's awesome to hear you enjoyed your stay with us. We hope your next stay is just around the corner. Looking forward to hosting you again at any of our numerous properties in and around the country! Oliver, Team Hosteeva
by A verified traveler
Posted 27 Aug 2024
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Comment from Hotel Management
29 Aug 2024 by Author, Hotel Management
Hi Michelle! if there were any concerns or issues that may have affected your experience, we kindly request you to reach out to Brook Road Inn directly so that we can address them and ensure you have a fully enjoyable stay in the future. Your input is valuable to us, and we're committed to providing the best possible experience for our guests. Thank you for choosing our place, and we hope to welcome you back soon! Lea
by A verified traveler
Posted 18 Aug 2024 on Orbitz
Even though most of the rooms were occupied it was quiet and peaceful. Beautiful property close to my parents’ home. It smells like home when you walk in!
Comment from Hotel Management
20 Aug 2024 by Author, Hotel Management
Thank you for your feedback, April. We’re glad to hear that you enjoyed the peaceful atmosphere and the beautiful property. It’s wonderful that it felt like home to you.
Cheers,
Lily
by A verified traveler
Posted 16 Aug 2024
More like a home than a hotel
Comment from Hotel Management
18 Aug 2024 by Author, Hotel Management
Hi Michael. Thank you for your positive review; we loved it very much. We feel happy and grateful that you enjoyed your stay so much. It means a lot to us when guests feel at home, even when they are far from home. Come back soon! Brian
by A verified traveler
Didn’t get the room we booked!
Posted 10 Aug 2024 on HotelsWe were giving a room with a double bed. WE BOOKED A KING. No one answered our calls or returned our messages. Guessing you didn’t care.
Comment from Hotel Management
12 Aug 2024 by Author, Hotel Management
Rosemarie, I apologize for the inconvenience you experienced with your room booking and the lack of response to your calls and messages. This is not the level of service we strive to provide. Please, do not hesitate to contact property manager by the phone number you had in check-in instructions directly so they will be able to properly handle the case. We appreciate your feedback and will work to ensure better communication in the future. Brian
by A verified traveler
Terrible stay (family of 4)
Posted 8 Aug 2024 on HotelsTerrible stay for our family of 4. The walls were paper thin, and the room down the hall from us had their bathroom across the hall... so, we heard constant footsteps and door slamming all night. The bunk beds were the cheap, wobbly metal kind with virtually no side protection... so, if you move around when sleeping there felt like a good chance to roll off - though, our teenage son braved it and slept on the top and said it was "ok", though it was quite close to the ceiling so he couldn't stretch upwards. The bathroom was tiny and didn't even have a shower liner that covered the whole shower opening (it was like the liner was cut in half), so the floor was just always wet and had to be covered all over with towels. Combine all this with the fact that it was $350 (over $400 with taxes, etc) and forget it. (I get the price was probably inflated due to the Sunapee Craft's Fair happening at the same time as our stay - but, just salt in the wound).
Comment from Hotel Management
11 Aug 2024 by Author, Hotel Management
Hi, Joshua. We appreciate your detailed review. It is very unlike us that we didn’t live up to our usual standards, and we apologize for that. We have forwarded your comments to the property management to be addressed accordingly. Your honesty is greatly appreciated, and we hope to have the opportunity to make it up to you in the future. Best, Brian
