Ratings based on 150 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fife
Posted 8 Nov 2024
I recently stayed at this hotel, and overall, my experience was quite disappointing due to cleanliness issues. Upon entering the room, it was clear the housekeeping standards were lacking. The floors hadn’t been thoroughly swept, with visible dust ,dust and crumbs in some areas. The bathroom also had issues, including hair in the sink and shower, and the towels didn’t feel or smell as fresh as I would expect from a hotel of this caliber. Even the bedding left me feeling uneasy, with stains and holes that suggested it hadn’t been properly changed. This really impacted my ability to feel comfortable and relaxed during my stay. I hope management takes steps to improve the cleanliness standards, as this could be a much more enjoyable place to stay with more attention to detail.
Comment from Hotel Management
9 Nov 2024 by 켄싱턴리조트 설악비치점, Hotel Management
Hello.This is the Kensington Resort Seorak Beach branch.First of all, thank you very much for taking your precious time to leave your precious opinion.What you said will be a Seorak Beach branch that strives to improve as much as possible and visit you with better facilities and services in the future.Take care of your health and have a good day today.Thank you.
by A verified traveler
Posted 10 Sep 2024
The front desk was great. The rooms were old and didn't look near as nice as the front foyer of the motel.
Comment from Hotel Management
14 Sep 2024 by 켄싱턴리조트 설악비치점, Hotel Management
Hello.This is the Kensington Resort Seorak Beach branch.First of all, thank you very much for taking your precious time to leave your precious opinion.I hope you had a good memory and a happy trip
by A verified traveler
Posted 12 Jul 2024
Disappointed at the way they did the renovation. Still felt very old. Shower in the bathroom was not properly separated. Wallpapers were peeling off and staff was not responsive at all. I would not stay here again when I am back in the area.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
6 Apr 2024 by 켄싱턴리조트 설악비치, Hotel Management
안녕하십니까? 켄싱턴리조트 설악비치점입니다. 설악비치에서 행복한 여행의 추억을 만드시게 되어 전직원 모두 기쁘고, 감사한 마음입니다. 앞으로 더욱 편리하고 배려가 담긴 시설과 서비스를 제공할 수 있도록 최선을 다하겠습니다. 오늘 하루도 건강 유의하시고, 행복한 하루 보내시길 바랍니다. 감사합니다.
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by 켄싱턴리조트 설악비치, Hotel Management
안녕하세요.켄싱턴리조트 설악비치점입니다. 우선, 소중한 시간을 내시어 피드백 주셔서 감사합니다. 설악비치에서 즐겁고 편안한 시간 보내셨다는 말씀이 저희에게 큰 힘이 됩니다. 앞으로도 설악비치에서 소중한 추억 만드실 수 있도록 더욱 노력하겠습니다. 설악비치을 방문해주셔서 다시 한 번 감사드리며, 다시 뵙기를 진심으로 고대합니다. 감사합니다
by A verified traveler
Posted 17 Mar 2023 on Hotels
Comment from Hotel Management
25 Mar 2023 by 켄싱턴리조트 설악비치, Hotel Management
안녕하십니까? 켄싱턴리조트 설악비치점입니다.우선 귀한시간 내어 소중한 의견 남겨주심에 진심으로 감사 드리며, 앞으로도 더 나은 시설과 서비스로 찾아뵐 수 있도록 노력하는 켄싱턴리조트 설악비치점이 되겠습니다. 오늘도 건강 유의하시고 행복한 하루 보내시길 바랍니다. 감사합니다.
by A verified traveler
Posted 13 Jan 2023 on Hotels
Comment from Hotel Management
5 Feb 2023 by beach_res, Hotel Management
안녕하십니까? 켄싱턴리조트 설악비치점입니다.우선 귀한시간 내어 소중한 의견 남겨주심에 진심으로 감사 드립니다.행복한 추억이 되셨기를 기대하며, 추후 더 나은 시설과 서비스로 찾아뵐 수 있도록 노력하겠습니다.오늘도 건강 유의하시고, 행복한 하루 보내시길 바랍니다.감사합니다.
by A verified traveler
Posted 28 Nov 2022
Very nice place! My parents were satisfied!!
Comment from Hotel Management
1 Dec 2022 by JIN HWA JEONG, Hotel Management
Hello? This is Kensington Resort Seorak Beach.Thank you for visiting Seorak Beach.I hope to see you again next time.Take care of your health and have a happy day.Thank you.
by A verified traveler
Posted 27 May 2022
Good!
Comment from Hotel Management
13 Jun 2022 by 켄싱턴리조트 설악비치, Hotel Management
안녕하십니까?
켄싱턴리조트 설악비치점입니다.
켄싱턴리조트 설악비치점에 방문해 주셔서 감사합니다.
귀한 시간 내어 의견 남겨주셔서 감사드리며,
적어주신 장점은 앞으로도 잘 유지할 수 있도록 노력하는 켄싱턴리조트 설악비치점이 되겠습니다.
추후 기회가 되신다면 다시 한번 설악비치점을 찾아주시길 바랍니다.
행복한 하루 보내시길 바랍니다.
감사합니다.
by A verified traveler from Seocho
Posted 27 Sep 2024
Comment from Hotel Management
9 Nov 2024 by 켄싱턴리조트 설악비치점, Hotel Management
안녕하십니까?켄싱턴리조트 설악비치점입니다.먼저 귀한시간 내어 소중한 의견 남겨주셔서 진심으로 감사 드립니다.설악비치점에서 좋은 추억과 행복한 여행이 되셨기를 바라며,기회가 된다면 다음기회에 뵙도록 하겠습니다.오늘 하루도 건강 유의하시고, 행복한 하루 보내시길 바랍니다. 감사합니다.
