Ratings based on 3 Verified Reviews
3.7 Room cleanliness
5.0 Service & staff
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2020
The staff are the one thing that this property should be proud of! They were excellent but the property itself is beyond basic . The room was dirty,bed was the most uncomfortable I’ve ever slept on - rock hard and there was no hot water. It was hard to find and the taxi we took at the airport struggled - took over an hour at 2 in the morning and then we had to stop at another hotel who kindly took us there in their car. Lesson learned.....
Comment from Hotel Management
4 Mar 2020 by Ashish, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business it will help us to focus and put in more efforts to ensure such issues are not repeated with other guests. However, I will be certain to address this isssue with the entire team and the top management as well. We hope you do not judge us by this experience alone and give us another opportunity in serving you with marked improvements in our hygiene and service culture. We look forward to welcoming you back on your future visits to Mumbai.
by A verified traveler
Posted 24 Jan 2020
Easy to found location,near to airport.
Clean are and room service also good
Comment from Hotel Management
3 Feb 2020 by Ashish, Hotel Management
Dear Guest Thank you for your rating. We are glad that you enjoyed your stay with us. We constantly keep reinventing ourselves to provide a delightful experience to our guests.
by A verified traveler
Posted 2 Jan 2020
staff also good and provide good facility.location is near to airport so it's easy to find that location
Comment from Hotel Management
9 Jan 2020 by Ashish, Hotel Management
Dear Guest Thank you for your rating. We are glad that you enjoyed your stay with us. We constantly keep reinventing ourselves to provide a delightful experience to our guests.
