Ratings based on 237 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Stayed for one night on our way to The Garden Route. Hotel was nice, quite large and modern. The best part was its location. It was right on the marina and so we were able to walk to several restaurant options. Sunset drinks and dinner over the marina was memorable! Hotel itself is clean and very nice. Parking was underground and secure. Overall, a good choice for a quick stopover.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by KB Team, Hotel Management
Many thanks Mark - we appreciate your feedback!
by A verified traveler
Convenient
Posted 20 Aug 2024 on HotelsPleasant nice place to stay
Comment from Hotel Management
21 Aug 2024 by KB Team, Hotel Management
Many thanks Jonathan - we appreciate your feedback!
by A verified traveler
Well worth it - great value for money
Posted 5 Aug 2024 on HotelsI recently stayed at Krystal Beach Hotel and had an amazing experience. The check-in process was easy and quick, making for a stress-free arrival. The hotel offers great value for money, and the room was large, clean, modern, and very comfortable, with an excellent view. The bed and pillows were incredibly comfortable, ensuring a good night's sleep. The shower and bathroom were nice and well-maintained.
The hotel is located in a great area with many different restaurant options nearby. The buffet breakfast was superb, and the live piano music created a relaxing and smooth atmosphere. Overall, it was a fantastic stay, and I will definitely visit again!
Comment from Hotel Management
12 Aug 2024 by Team at KB, Hotel Management
Dear Chris, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back again!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Absolutely amazing stsy. Rooms are clean and neat and the beds are so comfy. Will recommend it to any traveller
Comment from Hotel Management
29 Jul 2024 by Team at KB, Hotel Management
Good Day Rosemary- Thank you so much for your amazing review and recommendation. We are delighted to know you enjoyed your stay with us - our facilities as well as our staff service. This in turn will hopefully ensure that this property becomes your “home” when next in Gordons Bay. We look forward to welcoming you back in the hopefully not too distant future.
by A verified traveler
Posted 22 Jul 2024 on Hotels
The room did have a few things that needed to be cleaned properly when we arrived, but housekeeping sorted it very quickly. The room and the view was beautiful. I will definitely be staying there again.
Comment from Hotel Management
23 Jul 2024 by Management, Hotel Management
Dear Keshni, we're thrilled to hear you enjoyed your stay with us and that the issues could be resolved quickly. Your kind words about the service and our location truly made our day. We can't wait to welcome you back again!
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Management, Hotel Management
Many thanks Cathleen, we appreciate your feedback.
by A verified traveler
Great 1 night stay
Posted 10 May 2024 on HotelsVery nice rooms . Booked the suite and loved it.
Comment from Hotel Management
15 May 2024 by Management, Hotel Management
Many thanks Iris - we appreciate your feedback.
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Team at KB, Hotel Management
Thank you Rosemary, we appreciate your feedback.
by A verified traveler
Most Disappointing
Posted 22 Apr 2024 on HotelsA disappointing end to a wonderful trip to SA. Room was on forth floor, no elevator from 3rd to 4th floor. Had to haul our luggage up and down. (other hotels in SA had porter assistance). No hairdryer in the room, requested one from reception it didn't arrive. The television screen had two big white spots - internal lenses broken. Room was the smallest we had in SA. There was an issue with the sewers in the hotel and the underground carpark was flooded with a foul smelling water. Patrons transferred this on their footwear into the lifts which stank for the 3 days we were there. We had a nice meal one evening so invited 3 guests to join us on our final evening. Without doubt this was the worst, most disgusting dinner I have every had in a hotel anywhere in the world. I ordered a pork fillet, I got a lump of uncuttable gristle, on a sloppy gloopy mound with burnt vegetables. I was inclined not to make a fuss to avoid spoiling the evening but my guests noticed I wasn't eating. A weak apology from the manager worsened the situation. An offer of a replacement came too late, the 4 other diners had finished their main courses. Our servers remained courteous throughout, it was not their fault. I would probably not have written this review, except the Krystal doubled down with a weak, wringing hands apology the following morning - My meal was not charged on the bill seemed to be the cure all remedy. Not so Krystal this was a most disappointing event which spoiled our evening and stay.
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Sean, your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay. We can confirm therefore that your comments will be followed up and remedial action will be taken.
