Ratings based on 370 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Excellent location minutes from the train. Delicious half board. Staff was kind enough to have chef prepare dairy free item for breakfast.
Comment from Hotel Management
14 Jan 2025 by Emblem Flow Hakone Reception, Hotel Management
Thank you for staying with us. We glad that you enjoyed the dinner and the breakfast! Have wonderful days :)
by A verified traveler from San Jose
Posted 5 Jan 2025
It’s just next to the Gora station, so it’s very convenient for the first-time travelers.
Comment from Hotel Management
5 Jan 2025 by Emblem Flow Hakone Reception, Hotel Management
Thank you for staying with us. We glad you enjoyed Hakone sightseeing. We are looking forward to seeing you again :)
by A verified traveler
Posted 4 Dec 2024
What a great stay!! We travelled with our two teenage boys and I wasn’t sure how the hostel would be for us but our quadruple room was amazing. Kids loved the bunk beds. The traditional onsen was fabulous and I used every day. Super close to train/ cable car and the breakfast was very helpful each morning.
The review would not be complete without mentioning the amazing staff. They were all so helpful and patient. Went out of their way to help us with dinner recommendations and directions. So friendly and professional.
We loved our stay.
Comment from Hotel Management
4 Dec 2024 by Emblem Flow Hakone Reception, Hotel Management
Thank you for staying with us. We appreciate you have taken this time to write this wonderful feedback. We are grateful you enjoyed Hakone sightseeing and our hotel! We are looking forward to seeing you again :)
by A verified traveler
Posted 24 Nov 2024
Hakone-Gora is a quiet area near the base of the cable cars taking you up for a My Fuji view. There are a few eateries and bars but not much else, and the eateries close early. As such it is great if you want a relaxing night and the Emblem Flow has great Japanese style rooms and a terrific Onsen, Also looks to be a good base for walking in the area. We loved it after the bustle of Tokyo.
Comment from Hotel Management
25 Nov 2024 by Reception, Hotel Management
Thank you for staying with us in Hakone.We are grateful to hear that you had a good time.We hope to see you again :)Best regards,
by A verified traveler
Posted 22 Nov 2024
Modern but yet Japanese vibes
Comment from Hotel Management
23 Nov 2024 by Reception, Hotel Management
Thank you for staying with us!We hope to see you again:)
by A verified traveler
Posted 28 Oct 2024
We had a great stay here, the room was large. The meals with our package were very good. Particularly the dinner, It was delicious. The staff are very friendly and accommodating. The only negatives for us were the beds are very firm. I would also suggest that you book a top floor room as the second floor gets a lot of noise from above, you can hear every footstep as people walk around
Comment from Hotel Management
28 Oct 2024 by Reception, Hotel Management
Thank you for staying with us!It's great to hear that you enjoyed our meals!Also Thank you for the feedback. We will do our best to solve it.
by A verified traveler
Posted 22 Oct 2024
Nice, clean, modern facilities. Friendly and helpful staff. The onsen was lovely. Shared bathrooms were nice. Showers are located in an onsen. There is a private shower available for women but not men.
Comment from Hotel Management
22 Oct 2024 by Emblem Flow Hakone Reception, Hotel Management
Thank you for staying with us. We glad that you enjoyed the Onsen! We wish to see you again :)
by A verified traveler
No better options for the price
Posted 19 Oct 2024 on HotelsGreat location, very attentive front desk.
Comment from Hotel Management
20 Oct 2024 by Reception, Hotel Management
Thank you for staying with us in Hakone.We hope to see you again :)
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by フロントデスク, Hotel Management
Thank you for staying with us!We hope to see you again:)
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Reception, Hotel Management
Thank you for staying with us in Hakone.We hope to see you again :)
