Ratings based on 332 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by The City Lodge GrandWest Management Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by The City Lodge GrandWest Management Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by CL GrandWest Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by CL GrandWest Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by CL GrandWest Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 2 Jul 2024
Excellent
Comment from Hotel Management
3 Jul 2024 by The City Lodge GrandWest Management Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by The City Lodge GrandWest Managemen, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by CL GrandWest Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by The City Lodge GrandWest Management Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincer
by A verified traveler from Singapore
Posted 13 Jun 2024
We booked the hotel thinking it is near to both the airport and city. Indeed it is near to the airport but apparently, it is not within the area whereby tour operators will pick you up from. We booked two day tours and found out later they do not pick up from Grandwest. Making our own way to the meeting points is not cheap nor safe either. There is zero shopping in the vicinity. If having a good meal (they do have lovely restaurants and eating outlets) and visiting the casino after a long day tour is your thing, then the hotel is fine. It is a beautiful and clean hotel, staffed by friendly and helpful staff. But it is not near the city or the waterfront at all. I actually enjoyed the stay, except for having spent extra getting transport to tour meeting areas and not feeling safe in the process.
Comment from Hotel Management
13 Jun 2024 by The City Lodge GrandWest Management Team, Hotel Management
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely
