Ratings based on 2,599 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
This was our first time staying at an all inclusive and we are so glad it was here! Everything was great from start to finish and the views were beautiful, food was fantastic & they have so many options. We had an even better time thanks to the hospitality and friendliness of Sebastian who is one of the bartenders at the resort he was the BEST!! Will definitely be visiting again!
by A verified traveler
Posted 26 Nov 2024
Overall, great place to stay. We enjoyed the food, on-site entertainment, and close proximity to the Playa Del Carmen strip. Rooms are a great size. You can tell the property has aged (visible repairs and cracked tiles) but it's clean. Spa prices are a little high but perhaps it's comparable to the other hotels in the area. We definitely recommend this hotel to others and we will come back.
by A verified traveler
Posted 26 Nov 2024
The AC in the room wasn’t working properly the housekeeper only came twice n we was there for 5 nights we had to kept calling for towels the bars don’t open until 11 n close at 11 some all inclusive the staff was very nice the food wasn’t the best at the hotel my the restaurant was great n the alcohol was water down I could taste it all the drinks was mostly water I was very disappointed
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest Ana RaquelOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,
by A verified traveler
Posted 25 Nov 2024
The staff was amazing and very courteous. The rooms were very clean and all the amenities were great.
Comment from Hotel Management
26 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest Maria,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service, cleanliness and facilities amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,
by A verified traveler
Posted 23 Nov 2024
Their Room Service is Not Upto the Mark
Comment from Hotel Management
24 Nov 2024 by Miguel Ángel Morales Rios MOD, Hotel Management
retiran contentos del restaurante Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that room service did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve Room service. You can be sure that here at Wyndham Alltra, we continuously strive to meet our guests' needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to contact me if this happens to ensure you a perfect stay.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest EdwardOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.
by A verified traveler
Posted 21 Nov 2024
We found a cockroach in our room on one of the days during our stay. Other than that, everything else was perfect.
Comment from Hotel Management
21 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest FernandezThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with insect found in your room. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,
by A verified traveler from San Antonio
Posted 19 Nov 2024
The staff was amazing and friendly from the beginning. Got more than a welcome drink when we first arrived. Everything about the property was explained in great detail which was so helpful for how short our stay was. Took care of the dinner reservations and return transportation immediately. Also booked a couples massage at the spa.
The spa was incredible. The massage was the most soothing and relaxing massage that I've had. If you're gonna go to this resort, get an 80 minute massage; you won't be disappointed.
The property is also very close to the shopping (about 2 blocks).
Comment from Hotel Management
21 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest Kevin,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service, amenities, location and spa treatments amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Lucía Delfín - Manager's Assistant, Hotel Management
Dear Guest Ruhani,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and we will appreciate if you can give us further details. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
