Ratings based on 309 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Love staying at the property. We did loose power for 13hrs but our WiFi was working…
Comment from Hotel Management
8 Nov 2024 by Lythai Morales, Hotel Management
Thanks for your 5-star review! We sincerely appreciate your feedback.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Juan Flores, Hotel Management
Thank you for your great score. We’re pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Fabiola Martínez | Reservation Department, Hotel Management
Thank you so much for your 5-star review! We are so glad you have enjoyed your stay with us. Well be more than pleased to welcome you in the near future!
by A verified traveler from Mississauga
Posted 28 Oct 2024
The property is located in a great area with easy access to the beach and to restaurants as well 5th Ave. Just steps away from two great restaurants for breakfast and dinner.
It is a quiet hotel which is nice if you're looking for a more relaxed vibe, as well lots of green plants/trees for each suite to have privacy (no one is looking into your window which is a nice feature).
Rooms - overall nice but could use a little upgrading. Ex: showerhead water pressure, bathroom fans extremely loud and bedroom fans unable to use because they were extremely loud as well.
Staff - extremely helpful and pleasant. Respectful of privacy but also available at any time.
Safety - felt very safe in the hotel at all time including in the evenings where a security guard was present at the front gate throughout the night.
Comment from Hotel Management
28 Oct 2024 by Lythai Morales / Reservations Manager, Hotel Management
Dear Joanne,It was a pleasure hosting you and your family. I really appreciate you taking the time to share your feedback and being so open with us.I’m glad you felt the relaxed vibe and safety of the area. About your feedback I’ll be sure to let the team know. We hope you’ll come and see us again soon!
by A verified traveler
Posted 27 Oct 2024
We just stayed at this lovely condo and absolutely loved it! AWESOME is a good description. It is very close to the beach as well as the Avenida marketplace area. The taxi system is right at the corner and so is the main office where you can get any and all the help you need, even beach towels and umbrellas! This sweet small town area is clean and completely walkable. Everyone was so friendly. You can use the pools at any of the 3 owned properties.
We had a 2 bed 2 bath with a full kitchen and hot tub. The living room could use updated furniture, but everything else was GREAT! There are no lifts! Stairs only!
These people are so amazing, and I can't thank them enough! - Eric, Mayte, Dafne and our transportation driver to and from the airport. Thank you!!
Comment from Hotel Management
28 Oct 2024 by Lythai Morales / Reservations Manager, Hotel Management
Dear Debbie, First of all, thank you for taking the time to write this wonderful review. We are super glad you loved the condo and the ambiance of Maya Villa Condohotel.Our team put in a lot of effort to build this green jewel in the middle of Playa del Carmen from scratch and kind words like yours put a smile on our faces.Thank you so much once again. We look forward to seeing you soon!
by A verified traveler
Posted 18 Oct 2024
We enjoyed our stay with everythijg the room offered! It was comfortable and allowed us to enjoy our trip even more!
Comment from Hotel Management
18 Oct 2024 by Lythai Morales / Reservations Manager, Hotel Management
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. We are trilled to read that you enjoyed your stay with us. Come back soon!
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Lythai Morales / Reservations Manager, Hotel Management
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your experience did not meet your expectations. At Maya Villa Condohotel, we strive to provide all our guests with exceptional service and a comfortable stay, and it is disheartening to know that we fell short during your visit.We would greatly appreciate the opportunity to understand more about your experience so that we can address any issues and improve. Your feedback is valuable to us, and we hope to have the chance to welcome you back for a more positive stay in the future.
by A verified traveler from Delray Beach
Posted 3 Oct 2024
Our original booking was affected by Hurricane Helene. After JetBlue canceled the flight we contacted Expedia (who weren't great), and were offered alternate dates.
We came a week later and were given a great welcome...and an upgraded apartment!
The parking is in the basement and safe.
The accommodation was of high standard and very clean. We loved it!
Comment from Hotel Management
3 Oct 2024 by Juan Flores, Hotel Management
Thank you for your kind review! We're delighted to hear you enjoyed your stay and made the most of our facilities. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 27 Sep 2024
You are surrounded by nature and its simply beautiful!! The staff is super friendly and helpful. They accommodated me and my family with all my needs. The pool is small, but fun to experience because you feel like you're swimming in the jungle. The condo was clean and beds were big and comfy. Kitchen had everything you'd need for cooking. Beach and restaurants are within walking distance. The message was also a . Its quite and my family and i just loved it. We'll be returning!!!
Comment from Hotel Management
27 Sep 2024 by Eduardo Gil, Hotel Management
Cindy,Thank you so much for your positive review.We will be glad to seeing you back soon!Best,
by A verified traveler
Posted 9 Sep 2024
Beautiful, Property with a snake like swimming pool. The property is gated and walled and gives me a tropical minyan feel. Spaces condos. Everything was very nice.
Comment from Hotel Management
9 Sep 2024 by Fabiola Martínez | Reservation Department, Hotel Management
Thank you so much for your review! We are so glad that you have enjoyed your stay. Well be more than happy to welcome you in the near future!
