Ratings based on 397 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Devine
Posted 7 Nov 2024
It was a great stay. Very clean. The breakfast was good too.
by A verified traveler
Posted 20 Oct 2024
This hotel is very upkept beginning with the lobby. It smells when you walk in. When i walked in my room, the room smelled so dirty. There were stains all over the furniture and all surfaces. There were stains on the mirror headboard (very gross). There was only one towel in the bathroom. There were roach carcasses on the floor. There was not one surface that was clean. I immediately went to the front desk and got my refund, and booked a room at the Holiday Inn Express across the street. This hotel is absolutely NOT what it's advertised to be.
Comment from Hotel Management
21 Oct 2024 by Paula GM, Hotel Management
As I told you when you were checking in a couple of hours before check-in time, that the room had not been inspected but you assured me that was okay, that you just really needed in your room early. If I are a member of the staff had the chance to inspect it as is proper procedure, we would have saw that this room was actually out of service. I did give you a full refund, when you came down, as this is not the experience, we strive to give here at the Sonesta. I offered to send you to another room, and you would have seen that this isn't the norm for this property. Unfortunately, you declined, so I did what I thought was right by giving you a refund.
by A verified traveler
Posted 20 Oct 2024
Roos had multiple lights burned out. Room was small. Bathroom was tiny no grab bar on shower. Towel rack was off the wall and screw holes not plastered.
Comment from Hotel Management
21 Oct 2024 by Paula GM, Hotel Management
I'm so sorry, here at Sonesta Essential we do strive to give the best experience possible. I would be happy to speak with you about your stay, please contact the hotel directly.
by A verified traveler
Posted 14 Oct 2024
The staff were wonderful and the overall comfort of the hotel was good. The room is comfortable and newly updated from a decor standpoint. The major issue was the bathroom. The sink was broken, the shower had some mold spots and the overall construction / maintenance is rough. For the price - it’s was worth it. If you are expecting 5 star for 60 bucks, you’re crazy.
Comment from Hotel Management
14 Oct 2024 by Paula GM, Hotel Management
Thank you for choosing Sonesta Essential as you home away from home while visiting Gonzales. My staff and I strive to provide the best experience possible. We are in the process of upgrading our rooms but it is a slow process, when there are people in the rooms. Hope to see you soon.
by A verified traveler
Posted 13 Oct 2024
There was a cockroach in my room
Comment from Hotel Management
14 Oct 2024 by Paula GM, Hotel Management
I am so sorry that you didn't have the experience you deserve. We are on a scheduled maintenance with Orkin Pest Control but I have called them to come out because of this issue. Unfortunately, this is Texas and these things are looking for water.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Paula GM, Hotel Management
Thank you for choosing Sonesta Essential Gonzales. We look forward to seeing you in the future.
by A verified traveler
Posted 8 Oct 2024
The staff was friendly and welcoming, the hotel is conveniently located right in Gonzales and the price was fair. On the downside, we had a non-working refrigerator, saw a few critters: a gecko, some crickets, and a few silverfish. The breakfast was very limited, there was no working juice or water. Our room was relatively comfortable otherwise, but it smelled slightly like mold and mildew and in the shower some vinyl wall boards were nailed in and held in place by wood trim and lots of silicon caulk. The overall maintenance of our room was poor, but my son's family was in a room that smelled cleaner, had working appliances, had a chair to sit in, and seemed to be in better repair.
Comment from Hotel Management
8 Oct 2024 by Paula GM, Hotel Management
I'm so sorry that your stay had a few issues but we are striving to take care of all problems. Unfortunately, that room was rented by mistake. I do apologize and hope that you will give us another chance, please contact me directly.
by A verified traveler
Posted 30 Sep 2024
Thanks
Comment from Hotel Management
8 Oct 2024 by Paula GM, Hotel Management
Thank you for taking the time to fill out this survey. Here at Sonesta Essential Gonzales, we strive to provide the best customer service possible as well as a comfortable experience for our guest.
by A verified traveler
Posted 26 Sep 2024
My stay was fine---the staff was great and the accommodation was relatively clean---but once nighttime hit bugs small and large started crawling out from behind the bed where there was a tiny gap. I ended up making it work and just sleeping at the wrong end of the bed for the night, but definitely not the most comfortable experience.
Comment from Hotel Management
26 Sep 2024 by Paula GM, Hotel Management
Thank you for choosing Sonesta Essential during your stay in Gonzales. I want to apologize for any inconvenience during your stay. We strive to give every guest the best experience possible. We under contract with an exterminator that comes for a monthly visit. I have contacted them for this particular room. I do hope that you give us one more chance next time that you are in Gonzales. Please feel free to contact me directly.
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Pratik GM, Hotel Management
Thank you
