Ratings based on 28 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2023 on Hotels
by A verified traveler
Posted 30 Jun 2023
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
by A verified traveler
Posted 23 May 2023 on Hotels
by A verified traveler
Posted 22 May 2023 on Hotels
Great stay in Hangzhou after changing 3-4 different hotels
by A verified traveler
Posted 25 Apr 2023 on Hotels
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
by A verified traveler
Posted 15 Sep 2021 on Hotels
by A verified traveler
Posted 8 Nov 2019
Love the design, cleanliness, and location
Comment from Hotel Management
4 Dec 2019 by FlyZoo Hotel, Hotel Management
Thanks for stay with FlyZoo hotel and thanks for your excellent comment, we will try our best make your stay comfortable and memorable, we look forward to see you next time.
by A verified traveler
Interesting concept, but still experimental
Posted 30 Sep 2019 on HotelsIf you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese.
Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either.
Besides those, breakfast was very very good.
by A verified traveler
Posted 24 Sep 2019
Comment from Hotel Management
24 Sep 2019 by Bobbie (reservation), Hotel Management
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review.We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.
by A verified traveler
Beyond robotic. Great!
Posted 7 Sep 2019 on HotelsAmazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel.
I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
