Ratings based on 6 Verified Reviews

2.8 out of 5
3.3 Room cleanliness
3.0 Service & staff
2.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Zealand

Posted 20 Jan 2020
Rooms are good - except the bathrooms haven't been refreshed to the same standard. The hotel seems to be very geared towards tour groups, all the meals seem to be buffets and it's hard to get anything other than that even though there is a menu. Once all the tour groups have left for the day they start packing up the dining room - even though there was an hour left for breakfast. The outdoor areas are just concrete with a few chairs, not very comfortable.
Comment from Hotel Management
11 Feb 2020 by Robel Taye, Hotel Management
Dear Valued Guest Thank You for choosing us.I am truly sorry to read the issue you experienced. Be assured that it's not the kind of service that we would like to offer you and I understand that your dissatisfaction. your feedback has been passed along to our team and assures that we take your comments very seriously and we are implementing many of upgrades in the property.if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our improved Resort! HOSPITALITY REGARDS Robel Taye General Manager
3 out of 5
by A verified traveler

Would stay again

Posted 11 Jan 2020 on Hotels
Lovely views of the mountains!! Gondar is an awesome city, we loved being there. Restaurant food was ok, a good range and reasonable prices, room service available. Free WiFi but questionable speed. Shower was only hot on our last day, cold on the other days. Check in and check out was easy and they let us check in early. Our first room had a big bathtub but we wanted a room with a balcony, when we switched the second room did not have bath tub. Bed is comfy, room is clean, TV with lots of channels. reasonable price for the room and acceptable quality - would stay again.
Comment from Hotel Management
11 Feb 2020 by Robel Taye, Hotel Management
Dear Valued Guest Thank you for your review and for choosing our Resort. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our Resort. HOSPITALITY Regards Robel Taye General Manager
3 out of 5
by A verified traveler from New York City

Posted 1 Jan 2020
Great views from most rooms sitting on a hill - about 20 minutes walking distance of town center. Easy to hail tuk tuk. Good dinner at on site restaurant. Best wifi of any hotel we stayed at in Ethiopia outside Addis. Very nice staff. Hotel amenities still under construction - like pool and terraces. Overall (Chinese) construction quality was poor - concerned about how this property will age. Bathroom fixtures were already literally coming apart. Curtains had no finials so kept falling down when they were closed or opened. Hallway carpets starting to fray and not affixed well. Appeared to target domestic business travelers with a few international tourists.
Comment from Hotel Management
8 Jan 2020 by Zobel Resort Hotel, Hotel Management
Dear Valued Guest Thank you for staying with us and taking the time to write this review. we are glad you had a good time at ZOBEL RESORT and we like to let you know that the minor problems that you mentioned are already fixed. Hospitality Regards Robel Taye General Manager
4 out of 5
by A verified traveler

Posted 11 Nov 2019
very nice view location and new hotel. im satisfaction about hotel facilities and price i would like stay again if i come to Gondar again
3 out of 5
by A verified traveler from Düsseldorf

Posted 26 Jan 2020
Die Zimmer waren modern eingerichtet und hatten alle eine schöne Aussicht. Frühstück und Abendessen waren schön zubereitet, reichlich und schmeckten gut. Ganz und gar nicht gefiel mir das Zahlungsverhalten des Zobel Hotels. Da das Kreditkarten -Buchungsgerät ab und zu ausfiel, versuchten die Angestellten immer wieder meine Kreditkarte einzulesen. Irgendwann druckte das Gerät einen Beleg in Höhe des Rechnungsbetrags aus, den ich unterschrieb. Nachdem ich kurz darauf mein Kreditkartenkonto kontrollierte, stellte ich fest, dass nicht nur die eine von mir akzeptierte Transaktion verbucht war, sondern darüber hinaus zwei weitere Abbuchungen in der selben Höhe erfolgten. Da ich vergeblich versucht habe, telefonisch über unseren guide und schriftlich per email das Zobel Hotel aufzufordern, die 2 Fehlbuchungen zu stornieren, habe ich jetzt meine Bank gebeten, diese Korrektur von ca. 450 Euro vorzunehmen. Das Verhalten der Zobel -Mitarbeiter ist nicht akzeptabel.
Comment from Hotel Management
11 Feb 2020 by Robel Taye, Hotel Management
Dear Valued Guest Thank You for choosing us. we are Glad that you loved our Break fast and Dinner unfortunately we are facing some problem with POS Machine Due to network fail but we already spoke with the concerned body witch is commercial Bank Of Ethiopia and the told us your money will be Refunded. we are very sorry for the convenience that we cause you. HOSPITALITY REGARDS Robel Taye General Manager
1 out of 5
by A verified traveler

No existía mi reserva de Hoteles.com

Posted 20 Jan 2020 on Hotels
Llegué al hotel a hacer el check ib y me dijeron que mi reserva con hoteles.com no existía. La reserva estaba hecha con más de 4 meses de antelación. Casualmente era una fiesta religiosa muy importante en la ciudad y todo estaba completamente lleno.
Comment from Hotel Management
11 Feb 2020 by Robel Taye, Hotel Management
Dear Valued Guest Thank you for choosing us. our Expedia Page was not Bookable for January 17,18,19,20,& 21 due to our rooms was fully booked by other clients. We are Very sorry for the convenience that we cause you. HOSPITALITY REGARDS Robel Taye General Manager
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