Ratings based on 58 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2022
by A verified traveler
Posted 3 Sep 2022
Good service
by A verified traveler
Posted 18 Feb 2022
by A verified traveler from Moscow
Posted 18 Feb 2020
For the price, this hotel was terrible value for money. And the staff were entirely unhelpful, I would expect in a "4 star" hotel that staff would at least know where the local bus station is or where to buy bus tickets (unfortunately info in Lonely Planet is out of date, I spent a whole day trying to find a ticket office selling tickets to Addis Ababa). And generally my stay in Gondar was incredibly unpleasant, of 1000 cities I've been to, it was one of the two or three worst.
by A verified traveler
Posted 6 Feb 2020
The food was okay but the next day we had bad cases of diarrhea. They did not arange Airport pick up and drop off, although it was paid for as part of the package. We nearly missed our flights because of the fact that they did not arrange transport to the Airport
by A verified traveler from Michigan
Posted 4 Jan 2020
Property needs to do better in honoring Expedia reservations. We stayed here twice on our trip, and they did not have the right room for us either time. In the end, they generously bumped us up to a more expensive room than we asked for, but that took some time. I encourage the hotel, if it is going to use Expedia, to have the correct rooms available.
by A verified traveler
Posted 14 Oct 2019
We booked the Presidential Suite for 3 people. On the day that we checked in, the staff at the reception said that she thought we had canceled. I showed her the confirmation in Expedia app and told her that I never canceled. To make a long story short, we finally got the room no. 208 and that room had insufficient lighting. I guess nobody had ever stayed in that room for a loooong time that the hotel didn’t even know that this room has no light. So I had to ask the front desk lady to change the room to room no. 207. The new room we got was okay but given the price we paid compared to what we got, I think this hotel is way too overpriced. The room was outdated and faced the main road so you could here traffic all day all night. There was also a few blackouts during our stay.
The only thing that we were satisfied was the restaurant. The food was good.
The location of the hotel is far from the town center so there was really nothing for you to do except spending time in your room or the swimming pool.
In summary, I wouldn’t recommend this hotel. I’m sure that there must be other better hotels and closer to town.
I wouldn’t complain this much if I didn’t pay a lot for the room we stay and got uncomfortable stay. :(
Comment from Hotel Management
19 Oct 2019 by Moges Tadesse, Hotel Management
Dear sir/madam
Thank you for taking time to review our hotel. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Comfortable
Posted 22 Apr 2019 on HotelsStaff was terrific. Facility was nice. Very little water pressure. Noisy busy road in the front.
by A verified traveler
You can do better for the price
Posted 21 Jan 2019 on HotelsThe hotel was fine but the prices are way out of line for Ethiopia. The staff seem to trip over each other in an attempt to compensate for poor procedures. Management may want to reconsider policies and procedures.
Comment from Hotel Management
25 Feb 2019 by Moges Tadesse, Hotel Management
Dear Joseph Thank you for taking time to review our hotel. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. we will work on price adjestment & our policies too. Thanks for letting us know. Regards
by A verified traveler
okay not great
Posted 17 Dec 2018 on HotelsWe had the Presidential suite as they were completely booked and that was all that was left. First the room was advertised to have a queen and two single beds, but there was only one single bed. I asked them if they could bring another bed and at first they said it would be an extra cost. I reminded them that I had paid for a room for 4 people. Then they did bring another bed. The room was large and the initial appearance was nice. The bathroom had a extra large luxury tub as well as a shower. However we soon found that many things were in disrepair. The toilet seat was only connected on one side. The hair dryer nicely provided did not work. There was a unplugged refrigerator in the corner with some exercise equipment that also did not work. There was no remote for the TV. So our initial excitement about a presidential suite was soon diminished. Things were relatively clean and we were there a short time and so it was okay. The breakfast was good, but the lines for eggs were way too long. There was a swimming pool which we did not have time to try. It looked ok. Considering it was in Gondar Ethiopia, it was overall ok for just one night
Comment from Hotel Management
23 Dec 2018 by Moges Tadesse, Hotel Management
Dear sir/madam
Thank you for taking the time to review about our hotel. We will ask appologise for the inconvinence this may couse. you were unhappy that thier was aproblem in the bath room and some things were disrepair and no remote for TV - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Regards
