Ratings based on 122 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Service not good
Comment from Hotel Management
25 Nov 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for sharing your recent stay experience with us. We are regret to hear that your expectations with the service were not met. We take guest satisfaction and guest comfort very seriously, our team is currently looking into it and we will take the appropriate measures to improve our service. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 4 Nov 2024
Love this hotel! Will come back again!
Comment from Hotel Management
7 Nov 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for your positive review. We are thrilled to hear that you enjoyed your stay with us. We take great pride in providing a beautiful and comfortable environment for our guests, and we are delighted that we met your expectations. Should you need any assistance or have specific preferences to enhance your comfort, please feel free to let us know. We're eagerly looking forward to serving you again on your next visit!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for your kind words and for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and your feedback inspires us to keep delivering exceptional service. If you have any additional thoughts about your experience, we’d love to hear them. We can’t wait to welcome you back soon! Be sure to explore the WOLO Pass perks and benefits at our partner outlets during your next visit while you stroll around the city!
by A verified traveler
Posted 15 Oct 2024
Efficient room, great location, friendly staff
Comment from Hotel Management
16 Oct 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you so much for sharing your positive review. We are delighted to hear that you enjoyed the convenience of our prime location and the staff's efforts to make your stay memorable. We aim to provide the best possible experience for all our guests, and your positive feedback encourages us to continue delivering exceptional service. Allow us to make the most of your next stay, check out our WOLO Pass perks and benefits at our participating partners outlet while strolling around the city! We can't wait to see you again soon!
by A verified traveler
Posted 12 Sep 2024
Good location with walking distance for food & shopping. Lady at the front desk was very helpful, friendly & pleasant when we checked in
Comment from Hotel Management
12 Sep 2024 by Marcom WOLO, Hotel Management
Thank you for your kind words! We’re delighted to hear you enjoyed our prime location and found the front desk staff helpful and friendly. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your stay did not fully meet your expectations. Your comments are important to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for choosing us and your 5-star rating. We're thrilled that you enjoyed your stay with us. Your satisfaction is our priority and your feedback is important to us which motivates us to continue delivering exceptional services to our guests. If there's anything else you'd like to share about your experience, please feel free to do so. We look forward to see you again soon!
by A verified traveler
Posted 29 Jul 2024 on Orbitz
Hotel is in excellent location but rooms are a bit worn and starting to show their age. Shower door was broken and nearly impossible to open from the inside. Don’t expect extraordinary service from reception just efficient check in and out.
Comment from Hotel Management
30 Jul 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for your feedback. We're pleased to hear that you appreciated our excellent location. We apologize for the issues you encountered with the room and the shower door. Your comments about the room condition and service are noted, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back in the future with an improved stay.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your stay did not fully meet your expectations. Your comments are important to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by WOLO Kuala Lumpur, Hotel Management
Thank you for choosing us and your flawless rating. We're thrilled that you enjoyed your stay with us. Your satisfaction is our priority and your feedback is important to us which motivates us to continue delivering exceptional services to our guests. If there's anything else you'd like to share about your experience, please feel free to do so. We look forward to see you again soon!
