Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Exceptional hotel. Great restaurants, nice lobby area, helpful staff
by A verified traveler
Posted 15 Nov 2024
The staff was lovely but the room was quite dated and smelled musty. It could’ve been cleaner but the main areas were very well maintained and beautiful. The breakfasts buffet was very well appointed and the staff were warm, welcoming and helpful.
by A verified traveler
Posted 3 Nov 2024
the property is old already, food in breakfast is just average. Not your typical SHANGRI La standards.
by A verified traveler
Posted 3 Nov 2024
Famous where name concerned
by A verified traveler
Posted 31 Oct 2024
Our stay at the Shangri-La Hotel in Kuala Lumpur was simply outstanding. From the moment we arrived, we were welcomed with warm, attentive service that set the tone for an indulgent experience. The rooms were beautifully appointed, offering lovely views of the city, and the bed was incredibly comfortable. The breakfast buffet was a true highlight, with an impressive array of high-quality dishes from around the world, prepared to perfection.
The spa and pool provided a tranquil escape, ideal for unwinding after a day out in the city. The only slight improvement could be the addition of a bar serving cocktails by the pool. Aside from that, everything was spot on. A superb experience, and I’d highly recommend it to anyone looking for a luxurious stay in Kuala Lumpur!
by A verified traveler
Posted 29 Oct 2024
Great hotel for business
by A verified traveler
Posted 28 Oct 2024
As a hotel KL Shangri La is as good as it gets.
The staff and everything about it was first class.
The area is a little challenging to negotiate, roads extremely busy - It was a business trip so travelling around wasn't much fun but a wonderful hotel to come back to to relax.
