Ratings based on 598 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Brooklyn
Posted 3 Nov 2024
We stayed on the lounge level. The room was beautiful, and access to lounge was great. The cocktail hour (I don't remember the actual name) offered a wide variety of food and drinks every day. We had one small issue with housekeeping, but it was immediately rectified. The breakfast buffet was amazing. There was a wide array of choices, both vegetarian and non-vegetarian. The staff were professional and helpful. I highly recommend this hotel.
Comment from Hotel Management
13 Nov 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Leslie-Ann,Thank you for leaving us a perfect 10-star review on Agoda. We are delighted that you enjoyed your stay with Pavilion Hotel Kuala Lumpur recently, and we look forward to welcoming you back to our hotel very soon.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 3 Nov 2024
People were very nice and location is great too, but carpet stinks, especially after you take a shower
Comment from Hotel Management
13 Nov 2024 by Rudy Oretti General Manager, Hotel Management
Dear Yuan Yuan,Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 17 Oct 2024
Enjoyed my stay.
Comment from Hotel Management
13 Nov 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Tony,We are glad that you have enjoyed your stay here at Pavilion Hotel Kuala Lumpur, and it will be an honour to welcome you back to our hotel very soon.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 5 Oct 2024
Very nice stay, great breakfast and dinning options
Staff were amazing
Comment from Hotel Management
14 Oct 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Mahammed, We greatly appreciate you taking the time to share your positive review on Expedia. We are grateful for your comments, and we look forward to your second visit to Pavilion Hotel Kuala Lumpur.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 2 Oct 2024
Everything
Comment from Hotel Management
14 Oct 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Elena,Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 21 Sep 2024
Hotel is part of the Pavilion shopping center which offers everything and anything. One doesn’t have to ever leave the complex. Breakfast is crowded and food is just ok, but because there’s so much food in the mall it’s not a big deal. There was a bit of noise in the courtyard our first night and the staff tried to do their best to remedy the problem. Quite satisfied overall.
Comment from Hotel Management
25 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Richard,Thank you for choosing our hotel following your stay in Kuala Lumpur. We appreciate your kind words in your review, and we look forward to welcoming you back to Pavilion Hotel in the near future.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Thanks for great extra effort to make my stay with wife a wonderful time.
Comment from Hotel Management
9 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Don,We are glad that you have enjoyed your stay here at Pavilion Hotel Kuala Lumpur. Thank you again for your recommendation and it will be an honour to welcome you back to our hotel in the near future.Best regards,Rudy OrettiGeneral Manager
by A verified traveler from LONDON
Posted 31 Aug 2024
Excellent hotel, clean, friendly and very convenient to Bukit Bintang
Comment from Hotel Management
5 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear HEENA,We greatly appreciate your time and are pleased to hear your overall positive feedback during your recent stay in Banyan Tree Kuala Lumpur. Thank you for the terrific review and we look forward to welcoming you back in the near future.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Sheik,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best regards,Rudy OrettiGeneral Manager
