Ratings based on 589 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Urban deluxe room quite small
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Bright and spacious room. Very efficient layout. Less than ten minutes walking distance to major malls, eateries, monorail and railway stations. Something new everyday for breakfast buffet is a highlight. Pleasant experience overall.
Comment from Hotel Management
8 Nov 2024 by Allan Wong, Hotel Management
Dear Kenneth, hank you so much for your kind feedback! We're delighted to hear that you enjoyed the bright, spacious room and the efficient layout. It's fantastic to know that our location, with easy access to major malls, eateries, and transport options, contributed positively to your experience.We're also thrilled that you appreciated the variety of our breakfast buffet – we aim to offer something new every day to delight our guests.It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 4 Nov 2024
Few issues with the room, we had booked 2, one for our kids. Asked for them to be located near one another and one was on another floor. On arrival the door was open with dirty towels on the floor. They did move the room to our floor but took time and was a bit frustrating.
Overall the accommodation was ok and convenient location.
Comment from Hotel Management
8 Nov 2024 by Allan Wong, Hotel Management
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay. We truly value your comments as they help us improve our service.We sincerely apologize for the inconvenience you experienced with the room allocation and the condition of the room upon arrival. We understand how important it is for families to be accommodated together and regret that we were unable to meet that request initially. We also apologize for the oversight with the cleanliness of the room, as that is certainly not the standard we aim to uphold.We are glad that we were able to move your room to the same floor, but we recognize that the delay in doing so was frustrating, and we apologize for any inconvenience this caused. Your feedback is invaluable, and we will be addressing these issues with our team to ensure a smoother experience for future guests.Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 4 Nov 2024
Exellent
Comment from Hotel Management
8 Nov 2024 by Allan Wong, Hotel Management
Dear Nikita, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 31 Oct 2024
Atmosphere, clean and design
Comment from Hotel Management
8 Nov 2024 by Allan Wong, Hotel Management
Dear Marie, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 22 Oct 2024
Excellent location in midst of bukit bintang but htl is private n peaceful. Excellent maintenance of room!
Comment from Hotel Management
23 Oct 2024 by Allan Wong, Hotel Management
Dear Tay Ai, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 17 Oct 2024
All good nice hotel
Comment from Hotel Management
18 Oct 2024 by Allan Wong, Hotel Management
Dear Martha, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 16 Oct 2024
Na
Comment from Hotel Management
18 Oct 2024 by Allan Wong, Hotel Management
Dear David, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
