Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
V good
by A verified traveler
Posted 15 Nov 2024
overall experience is good. The staff are very helpful.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Convenient
by A verified traveler
Posted 19 Oct 2024
right in town, walking distance to major attractions
Comment from Hotel Management
2 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Rujiroj Alex,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 4 Oct 2024
Good srmtay, highly recommend
by A verified traveler
Posted 4 Oct 2024
Not good
Comment from Hotel Management
4 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Mohamed,Thank you for your stay at Novotel Kuala Lumpur City Centre and for taking the time to leave us your feedback. We are delighted to see that you gave us such a high rating. It is always our pleasure to provide a great experience for our guests.We noticed that while your overall rating was outstanding, there may have been aspects of your stay that did not meet your expectations. If you could share a bit more detail about any areas where we can improve, it would help us serve you and our future guests better. Thank you once again, and we hope to welcome you back to Novotel Kuala Lumpur City Centre soon.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 4 Oct 2024
We hv stayed Novtel in dubai and Thailand was best , but KL city center one is not good interms of service, food and accommodation.
Comment from Hotel Management
7 Oct 2024 by Angelia Ku, General Manager, Hotel Management
Dear Mohamed,Thank you for taking the time to share your feedback with us and for being a loyal guest of Novotel. We sincerely regret that your experience at Novotel Kuala Lumpur City Centre did not meet your expectations, especially after enjoying your stays at our other properties in Dubai and Thailand.We are truly sorry that the service, food, and accommodation were not up to your standards. Your comments are important to us, and we will share them with our team to ensure improvements are made where necessary.We hope to have the opportunity to welcome you back in the future and provide you with the high level of service that Novotel is known for. Should you decide to give us another chance, please feel free to reach out to me directly so we can ensure your next stay is a more pleasant one.Thank you again for your feedback.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Angelia Ku, General Manager, Hotel Management
Dear Guofang,Thank you for the ratings and it seems that your experience with us was below average. We apologise if the services rendered to you did not meet your expectations. We hope to welcome you back in the near future and provide you with an even better experience.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Breakfast so so. Room clean but weak shower. loud aircon noise.
Comment from Hotel Management
7 Sep 2024 by Angelia Ku, General Manager, Hotel Management
Dear Tan,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room clean. However, we are sorry to learn that your breakfast experience and room amenities did not meet your expectations.Rest assured we have already addressed the issues you mentioned, including the shower pressure and air conditioning noise. Your comments are valuable to us as we continuously strive to improve our services.We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you again for your feedback.SincerelyAngelia KuGeneral Manager
