Ratings based on 469 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 25 Sep 2024
We just love it.
by A verified traveler
Posted 24 Aug 2024
Convenient location, stunning views and delicious breakfast! Highly recommend!
Comment from Hotel Management
26 Aug 2024 by Sylvia, Hotel Management
Dear Ming Quan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 10 Aug 2024
Hotel is at a great location, easy to get to tourist spots, the only complaint I will bring up is the coffee machines at the bistro restaurant needs to be updated to have option buttons for, cappuccino and latte, one thing I always love in the morning is a good coffee.
Comment from Hotel Management
13 Aug 2024 by Sylvia, Hotel Management
Dear Lucio,Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed our hotel’s location and found it convenient for exploring nearby tourist spots.I appreciate you pointing out the issue with the coffee machines at our bistro restaurant. We understand how important it is to start the day with a good cup of coffee, and I’m sorry that our current options did not meet your expectations. I will be sure to pass your suggestion along to our team for consideration as we look into updating our coffee machines to include options for cappuccinos and lattes.Your input is invaluable in helping us enhance our services, and we hope to have the pleasure of welcoming you back in the future. If there’s anything else we can do to make your next stay more enjoyable, please let us know.Thank you once again for your feedback.
by A verified traveler
Posted 18 Jul 2024
Very nice and accommodating staff, close to public transit, malls, and parks. The bed was a dream--it was so soft, which can be rare in Asia.
Comment from Hotel Management
19 Jul 2024 by Sylvia, Hotel Management
Dear Joshua,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 5 Jul 2024
Loved the hotel. Staff were lovely and super helpful. We had issues with our credit cards and they helped us with calls back to the UK and we’re always happy to help. Lovely breakfast selection with amazing views and amazing view from our room. Would definitely stay here again.
Comment from Hotel Management
5 Jul 2024 by Lula, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Lula, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Lula, Hotel Management
Thank you for taking the time to provide your feedback
by A verified traveler
Posted 27 May 2024
Good thanks
Comment from Hotel Management
28 May 2024 by Element by Westin Kuala Lumpur, Hotel Management
Hi Prashant, thank you for your recent patronage with us and for taking the time to rate us. We are delighted to know that you had a pleasant stay. Hope to welcome you back in the near future.
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
24 May 2024 by Sylvia, Hotel Management
Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
