Ratings based on 360 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It was clean and modern
by A verified traveler
Posted 18 Nov 2024
2 lifts left one lift in operation .Hotel area are impressive with all the different art pieces. Free sitting relaxing environment for meal & drink.
Don’t have high expectations of the room with type of hotel rate.
Comment from Hotel Management
18 Nov 2024 by CitizenM Kuala Lumpur, Hotel Management
Hi citizen Teck Seng,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Kuala Lumpur
by A verified traveler
Posted 11 Nov 2024
Room was made for singles
Very small not for couples
Comment from Hotel Management
14 Nov 2024 by CitizenM Kuala Lumpur, Hotel Management
Hi Y, Thank you for taking the time to tell us about your recent stay at citizenM. Your feedback gives us an opportunity to learn more about our guests and how we can make them happier in the future so we truly appreciate the time you took to do it.We never like to hear that one of our guests had a less than positive experience during their stay and we apologize for not meeting your expectations. Our rooms are designed with a functionality focus rather than space. We believe that all the little perks like streaming TV, consistently hot showers, and a comfortable XL bed are more important than extra space but we do understand your preferences. Please know that our living room spaces are designed entirely with our guests in mind! We encourage you to join us at any time to fuel up with our locally sourced breakfast in the AM, kick your feet up and relax in the afternoon, or gather with friends in the evening before a night out in the city.We'd like to add that we listen to your feedback and we constantly review the designs of our rooms to meet modern travellers' expectations. While our existing hotels remain as they are, our new and future rooms may look different. On behalf of Team citizenM Kuala Lumpur Bukit Bintang
by A verified traveler
Posted 10 Nov 2024
Great location, very new infrastructure, the room is quite advanced and high tech which was quite amusing to play around with.
However, the customer service is non-existent. No acknowledgements from the staff as we walk in and out.
Comment from Hotel Management
14 Nov 2024 by CitizenM Kuala Lumpur, Hotel Management
Hi citizen Cindy,Thank you for taking the time to let us know about your recent stay at citizenM Kuala Lumpur Bukit Bintang. We appreciate the time you have taken to provide us with your feedback as this allows us to improve our hotel for each and every guest.I am sorry to read you did not enjoy your experience with us. As you noticed we are very different from traditional hotel brands. We do not have a traditional front desk because we believe in connecting with people. I am sorry to hear that you were disappointed by the behavior of our ambassadors. We are famous at citizenM for our friendliness and human connection that our ambassadors create each day. They have been hired purely for their incredibly positive and warm personalities, and trained to be able to help you with whatever you might need. However, everyone can have moments that can do better and we take your feedback as a driver to be even better tomorrow.We hope you give us a second chance! Until then, safe travels! citizenM Kuala Lumpur Bukit Bintang
by A verified traveler
Posted 3 Nov 2024
Walkable to everything and very safe. Rooms was as pictured - very clean and comfortable. Very efficient lay out. Staff was friendly and explained everything clearly. I would stay again.
Comment from Hotel Management
8 Nov 2024 by CitizenM Kuala Lumpur, Hotel Management
Hi citizen Chao,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Kuala Lumpur
by A verified traveler
Posted 28 Sep 2024
Near all the hustle and bustle of KL but located on the more quieter side.
Close to your favourite malls, masjids and many attar tons like Batu Caves, KLCC, Petronas, Tower of KL etc
Staff were friendly. Love how modernised the rooms were.
Comment from Hotel Management
29 Sep 2024 by citizenM Kuala Lumpur Bukit Bintang, Hotel Management
Hi citizen Zeeshan,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Kuala Lumpur
by A verified traveler
Posted 27 Sep 2024
Good
Comment from Hotel Management
29 Sep 2024 by citizenM Kuala Lumpur Bukit Bintang, Hotel Management
Hi citizen karma,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Kuala Lumpur
by A verified traveler
Posted 24 Sep 2024
There’s stains and dirt in the room, the curtains and the bed. Def not clean at all.
Comment from Hotel Management
9 Oct 2024 by citizenM Kuala Lumpur Bukit Bintang, Hotel Management
Hi citizen Wan Ting Traclynn,I hope this message finds you well. First and foremost, please accept my sincerest apologies for the cleanliness issues you encountered in your room. This is certainly not the standard of service we strive to uphold at CitizenM Kuala Lumpur Hotel, and I deeply regret the inconvenience caused.Please rest assured that we are taking immediate action to address this situation. Our housekeeping team has been informed and will thoroughly inspect and clean the room to ensure it meets our high standards. In the meantime, we would like to offer you an alternative room, which has been carefully checked to avoid any further discomfort.Thank you once again for bringing this to our attention, and we look forward to ensuring the rest of your stay is much more enjoyable.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Kuala Lumpur
by A verified traveler
Posted 17 Sep 2024
Overall, CitizenM is a standard brand globally, so there are no surprises. The location on this one was decent, right next to the street food market which is a must-go. Also many other places nearby to visit, metro is close by, center is not far. The thing that really was a minus was the cleanliness of the bathroom. We found a used plaster in the shower from the previous person that was just missed, which means it wasn’t really cleaned properly. Floor also looked a bit unclean, we had slippers on all the time. Other than that, up to all the standards citizenM has, not bad not amazing either. Prize was quite good for the dates we stayed, as well. Finally, another negative point was check-in. We arrived 2 hours after. He kin time and first we were told the room was not ready, but we were lucky that one room just got cleaned shortly after.
Comment from Hotel Management
20 Sep 2024 by CitizenM Kuala Lumpur, Hotel Management
Hi citizen Efstathios ,Thank you for taking the time to provide us with your feedback. We appreciate the opportunity to learn from your experience and we are intent on improving for your future experiences. We want you to know that we are truly sorry to hear that your time was less than enjoyable and that we did not meet your expectations.We take the cleanliness of every room very seriously and are saddened to see that it wasn't up to standards. We will be passing your feedback directly to our Team so that we can make sure this doesn't happen again. Please know that our ambassadors are here to help 24/7 with anything that may need extra attention during your stay. You can dial 0 to reach us anytime and we'll do everything possible to make your stay an exceptional one. Once again, thank you for sharing your thoughts with us. We value your feedback and will use it to enhance our services.We hope you give us a second chance! Until then, safe travels! citizenM Kuala Lumpur Bukit Bintang
by A verified traveler
Posted 14 Sep 2024
Property was centrally located and was in an excellent location and walkable to everything.
The downside is picture on the website of the room I paid for was probably taken with a widelense camera, not quite accurate. It is extremely compact. The bathroom is extremely small and the sink is in the hall way. When you try to take a shower, it's rather hard to maneuver. I would return to this hotel because of the location but would definitely upgrade to a larger room if available, otherwise, the location does not make up for the compactness of the rooms.
Comment from Hotel Management
15 Sep 2024 by Shida, Hotel Management
Hi citizen Juliana,Thank you for taking the time to provide us with your feedback. We appreciate the opportunity to learn from your experience and we are intent on improving for your future experiences. We want you to know that we are truly sorry to hear that your time was less than enjoyable and that we did not meet your expectations.We understand that our bedrooms may be smaller in comparison with other hotels though we have designed them to ensure the necessities are there. A giant XL bed, powerful rain shower and working desk. With that in mind we also designed our great living room space, filled with great Vitra furniture for our guests to come and relax with us whilst they enjoy a bite to eat and/or a well deserved drink whilst being able to plug in their laptops and work away.We'd like to add that we listen to your feedback and we constantly review the designs of our rooms to meet modern travellers' expectations. While our existing hotels remain as they are, our new and future rooms may look different. Safe travels,citizenM Kuala Lumpur Bukit Bintang
