Ratings based on 277 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Rudy Oretti General Manager, Hotel Management
Dear Victor,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Victoria,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our urban resort in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 5 Nov 2024
Stunning hotel with amazing rooms. Views are incredible over the KL skyline. Rooftop bar is fantastic with great views of the Petronas towers. Staff on the whole were very friendly and welcoming, particularly those on reception and at breakfast. Well located for access to the main areas of Kuala Lumpur.
Comment from Hotel Management
13 Nov 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Benjamin,We greatly appreciate your time and are pleased to hear your overall positive feedback following your recent visit to Banyan Tree Kuala Lumpur. We are also happy to read that you enjoyed your Banyan Tree experience and that our service met your expectations. Your thoughtful words will be shared with the team, inspiring and motivating them to deliver exceptional customer service.Thank you again for sharing with the travellers in Expedia and we look forward to your next visit sometime soon. Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 23 Sep 2024
Amazing hotel, best one I have stayed. Not only it has all you expect from a 5 star, but everyone is so professional without making you feel too awkward by being super polite, as it happens to many 5 stars. Amazing views, very very nice bathrooms with views from the window, amazing breakfast, good location. I could leave there for ever.
Comment from Hotel Management
25 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Efstathios,We are pleased to hear of your overall positive experience at Banyan Tree Kuala Lumpur. Thank you for taking the time to post your review, and we look forward to welcoming you back in the near future.Best regards, Rudy OrettiGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Filip,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 11 Sep 2024
This is our 2nd stay with the Banyan Tree brand and we were equally impressed as the Macao property. Thank you for maintaining the very high standards.
We highly recommend.
Comment from Hotel Management
18 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Ben,Thank you for leaving us with a wonderful review on Agoda. It is a pleasure to read how you felt about us and we certainly hope to welcome you back again to Banyan Tree Kuala Lumpur in the near future.Best Regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Rebecca,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our urban resort in the near future.Best Regards,Rudy Oretti General Manager
by A verified traveler
Posted 5 Aug 2024
over priced hotel
Bath tube did not work
Restaurant food was very generic
The roof top bar service sucked and a local beer (tiger beer) was ~8us$.avoid
Comment from Hotel Management
1 Oct 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Hakam,Thank you very much for taking the time to share your thoughts, following your recent stay with us, at Banyan Tree Kuala Lumpur.We understand that your experience did not meet your expectations. Cocnerning the bathtub, we sincerely apologise for any inconvenience this may have caused. We will investigate this matter immediately to ensure that our facilities are functioning properly.With regard to the restaurant food and rooftop bar service, we are committed to providing exceptional dining experiences. We will take the necessary actions to improve our offerings and service. Meanwhile, please be informed that our Tiger Beer pricing is competitive, with other comparable establishments in the area.Thank you once again for sharing, Hakam and we truly hope, this has not marred your opinion of us, for future visits.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 6 Jul 2024
Do not have the service expected from a luxury hotel.
Offered us to upgrade for a fee and when i asked for free upgrade based on my platinium status, they said the hotel is fully booked. Then why its available if we are willing to pay?
Lobby dark and warm.
Comment from Hotel Management
6 Aug 2024 by Rudy Oretti - General Manage, Hotel Management
Dear Dixon,Thank you very much for outlining your regrettable experiences, following your recent stay at Banyan Tree Kuala Lumpur.We are truly sorry to hear that we did not meet your expectations, of a luxury hotel. Your comments regarding the upgrade and the lobby atmosphere are important to us and will be addressed. We do appreciate your feedback and we are working hard to improve our guest experience, for your next visit.Thank you once again for staying with us Dixon, and we truly hope you will give us the chance to serve you once again, in the near future.Best regards,Rudy OrettiGeneral Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Rudy Oretti - General Manager, Hotel Management
Dear Hasan,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our urban resort in the near future.Best regards,Rudy Oretti General Manager
