Ratings based on 239 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Staff are friendly and nothing is too much to ask to make my stay comfortable
Comment from Hotel Management
25 Nov 2024 by management, Hotel Management
Dear TsietsiThank you for your review. We take great pride in building great relationships with all our clients therefore we value your feedback as it assists us in addressing all issues raised efficiently and gives us an opportunity to address and improve our service standards. We will surely share your positive feedback with our teams. Thank you for your supportKind regards
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
9 May 2024 by management, Hotel Management
Hi Stevethank you for taking your time to rate us. we will aim for a 5/5 next time.
by A verified traveler from Amsterdam
Posted 8 Mar 2024
The surroundings are beautiful. The chalet is old, but ok. The food for breakfast and dinner in the restaurant is terrible. Cold meat and pasta and vergetables at the buffet.
The lounge snacks are better, but not open after 18:00
Comment from Hotel Management
12 Mar 2024 by management, Hotel Management
Hi Erik, thank you for your recent visit to Golden Gate Hotel and Chalets. We value your feedback as it will allow us to improve our services.
by A verified traveler
Posted 4 Mar 2024 on Hotels
A/c not functional andvery noisy.
No fridge for drinks
Sliding door jamming
Comment from Hotel Management
5 Mar 2024 by Management, Hotel Management
Hi Noel, thank you for taking the time to give us such valuable feedback regarding your recent stay with us. It is only with such valuable feedback, that will allow us to evaluate were we are going wrong and how we can better ourselves going forward.
by A verified traveler
Posted 3 Mar 2024
Beautiful scenery
Comment from Hotel Management
5 Mar 2024 by Management, Hotel Management
Hi SanetThank you for taking time to rate us and thank you for a wonderful review.
by A verified traveler
Great stay with minor critique
Posted 10 Jan 2024 on HotelsGreat stay, few things that could've been better. Wi-Fi doesn't reach the rooms, which is especially bad since the TV signal was (understandable) grainy at best. The AC unit in our room was a welcome commodity however it was making a loud mechanical noise the entire time it was on. All staff was really friendly and the rooms and common areas were very clean. Some confusion with the restaurant, we paid for bed and breakfast but on the second day of the trip was asked to pay for breakfast. One of the big reasons we chose Golden Gate was to see the vultures at the vulture restaurant but was very disappointed, no vultures and it looked like they hadn't been fed there in quiet some time.
Comment from Hotel Management
12 Feb 2024 by Veronica, Hotel Management
On behalf of Golden Gate Highlands National Park and Golden Gate Hotel and Chalets we would like to apologise for the inconvenience you had while staying at our property. It is only with such valuable feedback, that will allow us to evaluate where we are going wrong and how we can better ourselves going forward. As it is said that there is no excuse for bad service, however, please allow me to reassure you that we are going to investigate matters as outlined.
by A verified traveler
Posted 8 Jan 2024 on Wotif
The property is a bit old and worn out. There were stains on the sheets and the bathroom ceiling was covered in mould.
Comment from Hotel Management
12 Feb 2024 by Veronica, Hotel Management
Dear Harriette.Thank you for your feedback and for taking the time to share your experience during your recent visit to Golden Gate Highlands National Park.I am happy to inform you that we are currently busy with the renovation of our hotel chalet. I have also informed our Housekeeping of the issue of stained sheets in your chalet, and they are busy with investigation.
by A verified traveler
Posted 3 Jan 2024 on Hotels
The place was not fully up to standard and felt outdated in the chalets and the staff even though they were very friendly, the service for the breakfast took very long and the continental breakfast was not up to standard however the view was absolutely breathtaking
Comment from Hotel Management
12 Feb 2024 by Veronica, Hotel Management
Dear AnonymousThank you for your feedback and for taking the time to share your experience during your recent visit to Golden Gate Highlands National Park.We are proud to learn of our team's friendliness and that you find our views to be of absolute breathtaking.kindly note that our chalets are currently being renovated and that you will find them refreshed and comfortable in your next visit. It is only with such valuable feedback, that will allow us to evaluate where we are going wrong and how we can better ourselves going forward.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
13 Feb 2024 by Management, Hotel Management
Dear JoeThank you for your feedback and for taking the time to rate us.
by A verified traveler
Posted 24 Dec 2023 on Hotels
They did not do daily cleaning. We found the room uncleaned when we came back for our second and last night stay.
Comment from Hotel Management
13 Feb 2024 by Management, Hotel Management
Thank you for your feedback and for taking the time to share your experience during your recent visit to Golden Gate Highlands National Park. it is without your invaluable constructive criticism that we can correct where we are going wrong and off course make the necessary changes to ensure that you as our guest get the best service and product offering as possible.As it is said that there is no excuse for bad service, however, please allow us to reassure you that we are going to investigate matters as outlined.
