Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are delighted that you enjoyed your time with us, and we greatly appreciate the kind feed back. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 21 Nov 2024
Awesome
Comment from Hotel Management
23 Nov 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are beyond pleased that we could make a positive experience during our time with you. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 19 Nov 2024
Excellent stay upgraded to a beautiful view room with wine! Definately recommend
by A verified traveler from Carrara
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are beyond pleased that we could make a positive experience during our time with you. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 7 Nov 2024
We appreciated how the staff reached out to us via email to ask about our bed preference and accommodated our request when we arrived earlier than the check-in time. We loved our room and the river view, and we had a great stay.
Comment from Hotel Management
12 Nov 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are beyond pleased that we could make a positive experience during our time with you. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler from MOUNT LOUISA
Posted 30 Oct 2024
Great location, very friendly and helpful staff.
Nice room, great view, comfortable bed
Comment from Hotel Management
1 Nov 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are delighted that you enjoyed your time with us, and we greatly appreciate the kind feed back. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 20 Oct 2024
On arrival to the Vibe hotel we loved the lobby and public areas.
That’s where our postive experience ended. On arrival to our room the first thing we noticed was the absence of a sofa. As we were staying for 5 nights this inclusion was part of the reason we booked this hotel.
The image on Expedia still shows a sofa in the room.
When we asked at reception about this we were advised they were removed and her exact words were “you wouldn’t want to sit on them anyway”
Unfortunately we did not get her name. No apology just that she would see if maintenance could find one. They obviously never did as we never heard another word. Cleaning was touch and go and the rooms are in serious need of an upgrade. Dented fridge, mouldy bathroom. The dining table and chairs are dated and uncomfortable to sit on for periods of time (as we had no sofa) there was only one glass, one wine glass and one coffee cup in the cupboard.
The public areas are great and well kept. Great coffee on site and close to everything in Surfers but unfortunately we will never be back-definitely not the standard we had hoped for.
by A verified traveler
Posted 20 Oct 2024
Staff were very kind, food at the restaurant was great & beautiful pool. Our room was a bit dirty upon arrival & had a lingering smoke smell. Could use with some interior upgrades to the bathroom etc. In my opinion, very attractable for younger crowds!
Comment from Hotel Management
21 Oct 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. Your kind comments will be greatly welcomed by our hard working staff. I am sorry to hear that you had concerns about the cleanliness and smell of the room. This is not the standard that we strive for and apologise for your experience. I hope that we get another chance to improve on your experience. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 15 Oct 2024
Great place to stay awesome staff walking distance to shops and restaurants highly recommended
Comment from Hotel Management
16 Oct 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are delighted that you enjoyed your time with us, and we greatly appreciate the kind feed back. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
by A verified traveler
Posted 15 Oct 2024
Beautiful and clean hotel. Nice views of the river and close proximity to stores and restaurants
Comment from Hotel Management
16 Oct 2024 by Arthur, Hotel Management
Thank you for taking time to review your stay. We are beyond pleased that we could make a positive experience during our time with you. We hope to welcome you back soon.Kind regards,Arthur KaupuaFront Office Manager
