Ratings based on 817 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
We booked what was advertised as a superior unit. This unit is old has a lot of wear and tear damaged walls carpets need cleaning and tile kitchen tiles were sticky. It seems the cleaner whips through the middle of the room but doesn’t clean around the edges akirtings are covered in dust as was the TV stand. The internet constantly dropped out.to reconnect I had the call a third party leave my details they phoned back around an hour later and said they would reset the modem from there end this happened several times on day one so we didn’t bother even trying to use it during the rest of our stay. The pool area was covered in debris as was the pool. I am happy to send photos if you would like.
Comment from Hotel Management
23 Oct 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Dear Jean,Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. Your comments are important to us. We appreciate you bringing this to our attention and will do all we can to resolve these issues.We look forward to welcoming you again in the future.Kind regardsULTIQA Burleigh Mediterranean Resort
by A verified traveler
Posted 10 Oct 2024
We really enjoyed staying here and would happily go back.
Comment from Hotel Management
11 Oct 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Greetings Mark,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at ULTIQA Burleigh Mediterranean Resort. Our team works hard to create a relaxing and enjoyable atmosphere, and it’s great to know we succeeded in making your visit memorable.We hope you had the chance to explore the beautiful Burleigh Heads area, from the stunning beaches to the vibrant local dining scene. If you decide to return, we’d be more than happy to assist with any special requests to make your next stay even better. Looking forward to welcoming you back soon!Warm RegardsULTIQA Burleigh Mediterranean Resort
by A verified traveler
Posted 2 Oct 2024
Unfortunately we stayed in an apartment that was in need of a bathroom renovation and that had not been well cleaned before our stay. Other than that, everything else was perfect.
Comment from Hotel Management
2 Oct 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Jennifer,Thank you for taking the time to provide us with your review. We sincerely apologize that the cleanliness of the unit did not meet your expectations. Your feedback is invaluable to us.Regarding the bathroom, please note that our one-bedroom standard units are in their original condition. If you prefer a more modern experience for your next stay, we recommend booking a one-bedroom superior unit.We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Darren, We are thrilled to hear that you enjoyed your stay with us. We eagerly anticipate the opportunity to welcome you back in the near future.
by A verified traveler
Posted 11 Aug 2024 on Wotif
Second time staying. Last time I’d have given 10 out of 5 (yes, double). This time was sub par. Id give 3/5 & that’s mostly for location & check in. Room wasn’t cleaned well. Poorly furnished for premium apartment with premium price tag.
Comment from Hotel Management
13 Aug 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Natalie,Thank you for taking the time to leave a review. Your feedback is greatly appreciated. I would like to clarify that each unit is individually owned, and the owners determine the furnishings within their respective spaces. However, we will certainly pass your comments along to them. Regarding your concern about the cleanliness of the room, please know that had we been made aware during your stay, we would have been more than happy to arrange a complimentary deep cleaning for you. Despite this we hope you enjoyed your stay!
by A verified traveler
Posted 7 Aug 2024 on Wotif
Lovely sunny balcony. Just accross the road from beach. Short distance to 3 shops. Club and tavern very close. Enjoyed our stay
Comment from Hotel Management
7 Aug 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Elizabeth,We are thrilled to hear that you enjoyed your stay! It's wonderful to have the beach and shops so conveniently located nearby. We look forward to welcoming you back again soon!
by A verified traveler
Posted 26 Jul 2024
Great apartment overlooking beach and nice walk along boardwalk to cafes shops etc
Comment from Hotel Management
27 Jul 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Diane,We are so pleased to hear you enjoyed your stay with us.Thank you for taking the time writing a review, its truly appreciated. We are so lucky to be able to share the fantastic location and views with our guests and we hope to see you again soon!Kind regards, ULTIQA Burleigh Mediterranean
by A verified traveler
Posted 7 Jul 2024
Loved the view, being across from the beach and close to restaurants
Comment from Hotel Management
8 Jul 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Alison, We're glad you enjoyed your stay, and we hope to welcome you again soon!
by A verified traveler
Great view of sunrise
Posted 2 Jul 2024 on HotelsThe property was great for accommodation and location. It’s located right across the street from the beach. There was plenty of room for 5 adults in the 2 bedroom apartment. The beds were very comfortable.
The only problems were with the small parking stall in the garage. With 5 adults and 5 bags we had a van to travel in. My husband had a difficult time getting in and out of the garage. We also had to sweep the floors on the first day there where we found toe nail clippings and sand on the floor under the sink in the master bathroom. But overall, we had a lovely stay.
Comment from Hotel Management
3 Jul 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Diane, We're thrilled to hear that you enjoyed your stay with us! Our car park's clearance is 2 meters, which may cause some difficulties for larger vehicles. Please be assured that we do offer alternative parking options in our designated visitor parking area, as well as street parking nearby.On a separate note, we apologise if our usual high standards of cleanliness were not met during your stay. If we had been made aware of any issues during your visit, we would have been more than happy to provide a complimentary re-cleaning of your apartment.Despite these minor hiccups, we're glad you were able to enjoy your stay with us. We hope you'll give us the opportunity to welcome you back soon and provide you with an even better experience.
by A verified traveler
Posted 23 Jun 2024 on Wotif
Very nice & comfortable apartments
Excellent pools
Comment from Hotel Management
24 Jun 2024 by ULTIQA Burleigh Mediterranean , Hotel Management
Hi Christine, Thank you for you lovely review. We're glad you enjoyed your stay. We hope to welcome you back soon!
