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Turtle Beach Resort

4.0 star property
Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools

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Photo gallery for Turtle Beach Resort

Property amenity
Terrace/patio
Water park
Living area
Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot Tub
  • Housekeeping
  • Gym
  • Bar
  • Pool
The current price is P13,434
P14,778 total
includes taxes & fees
Feb 16 - Feb 17

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot Tub
  • Kids pool
  • Waterslide
8.0 out of 10, Very Good, 1,002 reviews
The price is P7,593
P8,353 total
includes taxes & fees
Feb 18 - Feb 19
Paradise Resort Gold Coast
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About the neighborhood

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Cavill Avenue - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Mandarin Court - ‬2 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle, and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Deck Resturant and Bar, offers breakfast, lunch, dinner, and a poolside location. In addition to mini golf and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), smoke-free premises, and a front-desk safe
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware, and cribs/infant beds
  • Shower/tub combinations and hair dryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas, and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from February 4 2025 to February 6 2025 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Turtle Beach Resort?

As of Feb 6, 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Feb 16, 2025 start from P 13,434.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Check-out is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM–9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre, and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1002 reviews
Rating 8 - Good. 368 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Rahele

Liked: Cleanliness, staff & service
It was nice but not excellent. Room was clean but old
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason, RD5 Christchurch

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking. The pools and splash zone were great for the kids and it was only a short walk down to the beach. Apartment was great on those hot nights for sleeping also. Would definitely return in the future.
Stayed 6 nights in Jan 2025

6/10 Okay

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lack of lifts, older couple given a third floor unit, difficulty carrying luggage to and from room. Requested before hand to be close to family but were in resort next door so too far away to be involved with daily activities with family.
Stayed 10 nights in Jan 2025

2/10 Terrible

Josephine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Debbie Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family friendly property. Close to Pacific fair for shopping convenience. Beautiful grounds and pool facilities. Beds could have another level of comfort. Tidy, clean property with excellent parking facility.
Stayed 7 nights in Jan 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing holiday here. You have everything you need including a kids club we didnt know about until we arrived. There is an adults only pool you can go to when the kids are being entertained. Extremely family friendly and we all had a ball
Stayed 5 nights in Dec 2024

10/10 Excellent

Owen

Stayed 10 nights in Dec 2024

10/10 Excellent

ABRAHAM

Stayed 7 nights in Dec 2024

8/10 Good

Shontina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Room could do with a make over very uncomfortable couches that looked like they needed a great clean. And kitchen cabinetry was peeling. Air conditioning in bedroom and main lounge was fantastic bed was comfy room sizes were great. Facilities at the resort was amazing
Stayed 6 nights in Dec 2024

6/10 Okay

Hamish

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms have been let go with rotting door jams and poor cleaning
Stayed 5 nights in Dec 2024

6/10 Okay

Sandeep

Disliked: Staff & service
I have booked the property through expedia for 5 people but on arrival they provide bed only for 4 people fir 1 bed they charged me 45$ for the night. Not fare at all on the spot u don't have option. Thank
Stayed 5 nights in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

james

Stayed 6 nights in Dec 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
The overall layout of the place was outstanding
Stayed 7 nights in Dec 2024

10/10 Excellent

PIRATHAB

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing albeit a bit old. Might do well with some cosmetic refurbishing.
Stayed 5 nights in Dec 2024

6/10 Okay

ALYCIA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here again. The photos used on booking sites and the resorts own website are misleading and false. Descriptions such as “refurbished/renovated” were used however the apartments we experienced & viewed were in original condition. No air conditioning in the bedrooms. A severe lack of natural light meant that the curtains were covered in mould and bathrooms showed signs of black mould. Beds were old and less than comfortable. Bedding was basic and no doonas were provided, just starched white sheets with old, stained blankets. Kitchen utensils were less than adequate, no tongs for bbq, no vegetable peeler or potato masher, broken cutlery, one very small frypan which broke - handle fell off. Toiletries were basic and almost unusable. Staff weren’t helpful. Don’t bother putting requests in or even booking months in advance as requests aren’t taken into consideration until 24hrs before arrival, at which point they probably won’t be able to accomodate. Lucky my special needs child wasn’t wheelchair confined and able to use stairs as we requested a ground floor apartment but were met with - you have to call the resort and book directly over the phone with an additional cost to guarantee a ground floor apartment. Apparently 7 months of holding our funds wasn’t good enough.
Stayed 6 nights in Dec 2024

6/10 Okay

Sue

Stayed 10 nights in Oct 2024

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Bryanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here The apartment was fantastic, comfortable and spacious. The stairs were difficult daily! Very secure underground parking and hotel. Food was ok. Daughter enjoyed the kids club.

8/10 Good

Sue

Traveled with family and small children
Great resort for families lots to keep them busy. We stayed in 3 bedroom town house which does need a renovating. The couches was the most uncomfortable piece of furniture to sit on, extremely hard vinyl with no cushioning, shelves were broken/mussing from fridge which limited space. 3 hangers to robes, no drawers. Need door mats front and back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Rebecca

Stayed 5 nights in Oct 2024

10/10 Excellent

Toni, Masterton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the family. Fully self contained apartment and the resort was had everything we needed. Supermarket was a 2 minute walk and beach 5 minute walk. Perfect spot!
Stayed 7 nights in Oct 2024