Ratings based on 424 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Everything. Fabulous view. Clean room and service fulfilled upon request.
by A verified traveler
Posted 18 Nov 2024
Aesthetics are nice but not a very practical hotel. There are three towers and a pool I would consider insufficient in size for the amount of hotel guests. Deck chairs are not enough at all. Service isn’t five star. The QR codes at the pool don’t work and the daily reasoning is due to an influx of orders. You’d think even if that was true that the Langham could afford better technology for the price point customers pay to stay there and that isn’t an issue. Concierge don’t greet on arrival to help with bags on arrival. The rooms are aesthetically nice but again, the space could’ve been much better designed. The indoor pool space was beautiful. And room service food was tasty too. Also nothing the Langham can do about it now, but again a design flaw, the pool loses pretty much all sun from 1.20pm. Then there’s a small window late afternoon where you get a few more mins of sun over part of the pool.
Comment from Hotel Management
21 Nov 2024 by Arpad Romandy, General Manager, Hotel Management
Dear Funda,Thank you for sharing your detailed feedback. I truly regret that you felt some aspects of the hotel were not practical or up to your expectations. I completely understand your concerns regarding the pool size and the availability of deck chairs. We are actively reviewing ways to better accommodate all guests during peak periods.I also apologize for the inconvenience with the QR codes at the pool and the lack of greeting from the concierge on arrival. I will make sure these matters are addressed with the relevant teams to improve service and technology reliability.Regarding the room design, I appreciate your thoughts on how the space could be optimized. We are always looking for ways to enhance guest comfort and functionality, and your comments are valuable in this regard.Thank you again for your thoughtful feedback. We hope to have the opportunity to welcome you back and provide an improve experience.Yours sincerely,
by A verified traveler from Milton
Posted 15 Nov 2024
Enjoyed everything from the customer service, to the amazing junior suite to the beautiful amenities. Highly recommend this hotel to anyone staying in Gold Coast
Comment from Hotel Management
18 Nov 2024 by Arpad Romandy, General Manager, Hotel Management
Dear Danish,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast. It warms our hearts to know that you found our facilities, staff, and service to be amazing. Our team works hard to provide a memorable stay, and your kind words are truly appreciated. We look forward to the opportunity to welcome you back for another enjoyable stay.Yours sincerely,
by A verified traveler
Posted 10 Nov 2024
Not enough dinning options, nothing close by.
Comment from Hotel Management
12 Nov 2024 by Arpad Romandy, General Manager, Hotel Management
Dear Dino,Thank you for sharing your feedback with us. We’re sorry that the dining options didn’t fully meet your expectations and that nearby alternatives were limited. Your input is valuable, and we’ll consider it as we look for ways to enhance the variety and accessibility of our dining offerings.We hope to welcome you back for an improved experience in the future.Yours sincerely,
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
excellent hotel in great location. the mature bellman needs diversity training.
Comment from Hotel Management
5 Nov 2024 by Arpad Romandy, General Manager, Hotel Management
Dear Ali,Thank you for your positive feedback about our hotel and its location! We’re thrilled to hear you had an excellent stay.However, I’m sorry to learn about your experience with our bellman. I appreciate you bringing this to our attention. Your feedback is valuable, and we will take it into consideration as we continue to improve our training programs. Thank you once again for your comments, and we hope to welcome you back for an even better experience in the future.Yours sincerely,
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler from ROSEBERY
Posted 28 Oct 2024
Overall it’s a nice hotel but not worth the price. Facilities are really nice and it’s a beautiful location. The day I went the pool area was very windy but the next day was stunning. It does seem it’s in a wind tunnel and sun is limited. Indoor pool, gym and sauna are really nice. Main complaint is mt room smelt a little like mildew and I expect more from a nice hotel like this
Comment from Hotel Management
5 Nov 2024 by Arpad Romandy, General Manager, Hotel Management
Dear Channa,Thank you for sharing your thoughts about your recent stay. I’m glad to hear you enjoyed our beautiful location and the facilities. However, I’m truly sorry that the experience did not fully meet your expectations, particularly regarding the smell of mildew in your room.Your feedback is important, and I will be addressing this issue with our housekeeping team to ensure that our rooms are maintained to the highest standards. Thank you for your valuable comments, and we hope to have the opportunity to welcome you back in the future for an improved experience.Yours sincerely,
