Ratings based on 8 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice view but....
Posted 16 Apr 2016 on WotifProperty was very badly maintained and dirty. Everything was old and in need of repair
Comment from Hotel Management
10 Jun 2016 by Manager, Hotel Management
The property is not a new property and is described as an elegant comfortable family home. It is in a spectacular location and is priced according to the age and location. You can have newer homes in Sanctuary Cove, however they are priced at $700 to $800 per night. Our average rate is below $380 per night and is great value for the value of the property. Every body has a different perspective, as we have many regular guests who stay with us several times during the year. We note your comments on the cleaning, we will revisit the cleaning issue as our housekeeping work very hard to maintain the property to a high standard. We are sorry that you did not enjoy the stay.
by Brett from Australia - QLD - Townsville
Posted 17 Feb 2015 on Wotif
Pros: Nothing
Cons: Dust filled bedrooms
by Sarah from New Zealand - Canterbury
Posted 1 Feb 2015 on Wotif
Cons: Couldn't swim in the pool, not inviting and the deck needs to be replaced
Location: Nice position
Facilities: Run-down; Value: Average price; Service: Bad; Cleanliness: Tidy;
by Kylie
Posted 20 Jan 2015 on Wotif
by pramila from Australia - VIC - Melbourne
Posted 2 Dec 2014 on Wotif
Pros: Restaurants
Cons: Swimming pool in the villa was so dirty.False advertising
clean the pool pls before guests arrive.very poor condition of the decking facing water
by Sally from Australia - VIC - Melbourne
Posted 9 Nov 2014 on Wotif
Pros: Location and large open spaces
Cons: Tap fittings very tired and out dated.
Facilities: Good, Place needs some updating; Service: Good; Cleanliness: Tidy, Oven & toaster were dirty;
Good having a buggy to get around.
by Andrew from Hong Kong
Posted 19 Aug 2013 on Wotif
Pros: Great location and decent facility. Beautiful setting. Good value possibly due to the seasonality.
Cons: Not enough wash clothes and hand towels. No shampoo was provided. No fishing rods or crab pots available as promised.
Location: Wonderful
Facilities: Nice ; Value: Affordable; Service: Basic; Cleanliness: Pleasant;
by maree from Australia - QLD - Brisbane
Posted 2 Jan 2013 on Wotif
Pros: Plenty of room for the whole family
Cons: Could not enjoy the outdoors due to swarms of mossie and sandflys
Facilities: Good; Value: Unreasonable; Service: Sufficient; Cleanliness: Clean;
extremely poor maintenance on outside areas
