Ratings based on 736 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Got a discounted rate and wanted to be in this area so it seemed like a good option, but the apartment we were in was a lot more worn out than expected - it's in need of a new bed, new carpet, new blinds and some touch up painting. None of this was too big a deal as we were out most of each day, but having no towels on arrival and most soap dispensers empty - some of the basics - was a poor experience.
Comment from Hotel Management
4 Nov 2024 by Ruby Management, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. Thank you for highlighting the areas that need our attention - we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade. We also apologise for empty dispensers - will address these concerns with our housekeeping team to ensure such lapses do not occur in the future. For any future stays, please do not hesitate to reach out to our reception team for assistance with any issues. We are here to help and want to ensure your stay is as comfortable as possible. Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Ruby Management, Hotel Management
Dear Nisha,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 13 Oct 2024
Everything is here, public transport, beach, etc
Comment from Hotel Management
17 Oct 2024 by Ruby Management, Hotel Management
Dear Maria,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 13 Oct 2024
Very easy access to public transport, beach, malls, name it everything’s there.
Comment from Hotel Management
17 Oct 2024 by Ruby Management, Hotel Management
Dear Maria,Thank you for your enthusiastic feedback! We are very lucky about our location and how accessible we are to many sights, so we are pleased that was ideal for you.We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 21 Sep 2024
Quite loud due to the kids water park down below other than that we had a fabulous time
Comment from Hotel Management
26 Sep 2024 by Ruby Management, Hotel Management
Dear Brendon,Thank you for your amazing feedback! We're thrilled to hear that you had an great experience during your stay with us. Surfers Paradise is a vibrant place and the streets and places can be loud. We do understand that this can be frustrating for our guests. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 9 Sep 2024
Firstly I want to start with the positives. Iriyna on the front desk is the biggest asset to this property. She is professional and accommodating. The issues with the building are not her fault. Now the negatives…I don’t have much time so I’ll cut to the chase. The room and the general cleanliness of this building is sub-standard. For a relatively new building it’s in terrible condition. Aside from my room that was very unclean, if you sit by the pool or surrounds and look at the condition of the furniture you’ll immediately see the run down poorly kept standards. Won’t go on too much more. Well done Iriyna but to the owners and management best you lift your game…very poor indeed
Comment from Hotel Management
16 Sep 2024 by Ruby Management, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. Please note that these concerns have been passed onto our management and we will be using your feedback to make some important changes. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future. Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 2 Sep 2024 on Wotif
Comment from Hotel Management
2 Sep 2024 by Ruby Management, Hotel Management
Dear Damien,We sincerely apologise and regret that we have provided you with a bad experience. Please always feel free to contact our friendly reception team, if you require any assistance in the future. We hope we can do better on your next stay to get a perfect star review. Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 27 Aug 2024 on Hotels
Really enjoyed our stay at Ruby Gold Coast. Reception staff couldn't have been more helpful with all our enquiries. Room on the 22nd floor gave us magnificent views of Surfers Paradise, both north and east. So close to light rail, so left the car at home. Walking distance to small grocery stores, and a pleasant 10 min walk to heart of Surfers. Room had everything we needed, clean, quiet and very spacious. For our visit to the Pacific Airshow, we could not have stayed at better accommondation.
Comment from Hotel Management
28 Aug 2024 by Ruby Management, Hotel Management
Dear Jan,Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our front desk service and enjoyed and views from your apartment! Ensuring our guests have everything they need for a comfortable stay is our top priority, and we're delighted that we could meet your expectations in this regard. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind Regards, Michelle Baldwin General Manager
by A verified traveler
Posted 27 Aug 2024
Lovely clean place. Enjoyed our stay
Comment from Hotel Management
28 Aug 2024 by Ruby Management, Hotel Management
Dear Jane,Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind Regards,Michelle BaldwinGeneral Manager
by A verified traveler
Posted 26 Aug 2024 on Wotif
The property is great, staff are accomodating. Checking is was easy and checking out was easier. Will definitely be back.
Comment from Hotel Management
28 Aug 2024 by Ruby Management, Hotel Management
Dear Kellie,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
