Ratings based on 749 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Super friendly staff, terrific location 👍, quiet & away from main thoroughfare.........a very pleasant stay !
Comment from Hotel Management
20 Jan 2025 by Ruby Gold Coast by Cllix, Hotel Management
Dear Megan,Thank you for your enthusiastic feedback! We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time. Thank you for choosing to stay with us!Kind regards, Melissa DanielsGeneral Manager
by A verified traveler
Posted 7 Jan 2025
Restaurant closed
Cleaning not to standard
Small pool
Comment from Hotel Management
20 Jan 2025 by Ruby Gold Coast by Cllix, Hotel Management
Dear Shannon,Thank you for your feedback. We apologise that we didn't meet your expectations. Unfortunately, the restaurant is closed at the moment, however, we have cafe open from 7:30am until 3pm everyday. We hope the restaurant will open soon! We are sorry to hear your room was not clean enough. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. Again, I sincerely apologise and wish you safe travels in the future.Kind regards, Melissa DanielsGeneral Manager
by A verified traveler
Posted 5 Jan 2025
The two bedroom apartment was really good, the space was great, beds were really comfy but it needs a good deep clean. Feet were filthy from the floor, kitchen cabinets needed wiping off which we did some, walls need wiping down, just generally needs a good scrub but shower and everything great.
Comment from Hotel Management
20 Jan 2025 by Ruby Gold Coast by Cllix, Hotel Management
Dear Matthew,We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. We take your comments seriously and will address these concerns with our housekeeping team to ensure such lapses do not occur in the future. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Melissa DanielsGeneral Manager
by A verified traveler
Posted 30 Dec 2024
Great location and easy checkin and checkout.
Comment from Hotel Management
20 Jan 2025 by Ruby Gold Coast by Cllix, Hotel Management
Dear Ken,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Melissa DanielsGeneral Manager
by A verified traveler
Posted 23 Dec 2024
Excellent place to relax, bars/cafes/restaurants were easy accessible. The beach view was stunning and friendly and accomodating staff (Iryna)
Comment from Hotel Management
24 Dec 2024 by Ruby Gold Coast by Cllix, Hotel Management
Dear Maria,Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind regards, Melissa DanielsGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Got a discounted rate and wanted to be in this area so it seemed like a good option, but the apartment we were in was a lot more worn out than expected - it's in need of a new bed, new carpet, new blinds and some touch up painting. None of this was too big a deal as we were out most of each day, but having no towels on arrival and most soap dispensers empty - some of the basics - was a poor experience.
Comment from Hotel Management
4 Nov 2024 by Ruby Management, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. Thank you for highlighting the areas that need our attention - we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade. We also apologise for empty dispensers - will address these concerns with our housekeeping team to ensure such lapses do not occur in the future. For any future stays, please do not hesitate to reach out to our reception team for assistance with any issues. We are here to help and want to ensure your stay is as comfortable as possible. Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Ruby Management, Hotel Management
Dear Nisha,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 13 Oct 2024
Everything is here, public transport, beach, etc
Comment from Hotel Management
17 Oct 2024 by Ruby Management, Hotel Management
Dear Maria,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 13 Oct 2024
Very easy access to public transport, beach, malls, name it everything’s there.
Comment from Hotel Management
17 Oct 2024 by Ruby Management, Hotel Management
Dear Maria,Thank you for your enthusiastic feedback! We are very lucky about our location and how accessible we are to many sights, so we are pleased that was ideal for you.We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 9 Oct 2024 on Wotif
We love everything about Ruby hotel, hope to have a reservation next time we visit Gold Coast.
Comment from Hotel Management
17 Oct 2024 by Ruby Management, Hotel Management
Dear Tony,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
