Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Insufficient parking. Charging for parking.
Apartment needs refreshing in 2 & 3 bedrooms.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Mantra Sun City, Hotel Management
Dear Ka HoThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 29 Oct 2024
A spacious unit with good amenities in walking distance to the beach, tram and Gold Coast Supercars 500
Comment from Hotel Management
30 Oct 2024 by Mantra Sun City, Hotel Management
Dear Peter,We very much appreciate your comments regarding your stay at Mantra Sun City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 10 Oct 2024
Very good facility
Comment from Hotel Management
11 Oct 2024 by Mantra Sun City, Hotel Management
Dear Troung,Thank you for leaving us your rating about your recent stay with us.We are glad that you enjoyed the facilities and we look forward to welcoming you back.Kind Regards
by A verified traveler
Posted 10 Sep 2024
We enjoyed our stay.
Comment from Hotel Management
15 Sep 2024 by SWB, Hotel Management
Dear Anna Marie,It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler from West Melbourne
Posted 5 Sep 2024
It was really outdated and in desperate for a refurb. Didn't have s good night sleep due to traffic noise and light coming through
Comment from Hotel Management
10 Sep 2024 by SWB, Hotel Management
Dear Michael,Thank you for your review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really happy to receive all forms of feedback as it helps us to make improvements where we can. We are very passionate about our room quality and work very closely with our owners of the apartments in updating and refreshing furniture to keep up with the level expected by our wonderful guests. This is of course and ongoing project and we will continue to focus on this as a priority.We hope you will give us another opportunity in the future, please speak to our friendly staff and make all requests known so we can take great care of you.Kind regards,Mantra Sun City Team
by A verified traveler
Posted 3 Sep 2024
Great location,
Comment from Hotel Management
10 Sep 2024 by SWB, Hotel Management
Dear John,It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 31 Aug 2024
the pools were a fantastic fun as we had indoor and outside heated pools and the amazing views both ocean view and river view.
The tram was at the back gate which made it simple to get transport around Surfers and Gold Coast .
The beach was a short stroll easy with small children.
Well worth staying here !
Comment from Hotel Management
1 Sep 2024 by ., Hotel Management
Dear Robyn,We very much appreciate you leaving comments regarding your stay at the Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 22 Aug 2024
Front office staff weren’t at all responsive to a couple of complaints from other guests who asked for help at the front desk when I was checking in or out. One had asked for maintenance to look at a smelly shower but no one had attended, while another complained about excessive and prolonged construction noise from an adjacent apartment. The receptionist said they would follow up but after the guest left she commented they couldnt do anything because the noise came from a privately owned apartment and had been going for many days. The breakfast facilities are tired, not many options and are overpriced. The entry foyer has this weird chlorine smell about it due to its proximity to the pool. So overall neat, conveniently located, but don’t have high expectations.
Comment from Hotel Management
23 Aug 2024 by Mantra Sun City, Hotel Management
Dear Hugh,Thank you for your feedback.We do appreciate you leaving your feedback and I will pass on any concerns that you had during your stay with the correct team.Kind Regards
by A verified traveler
Posted 22 Aug 2024
Great pools and spas
Comment from Hotel Management
23 Aug 2024 by Mantra Sun City, Hotel Management
Dear Shakira,Thank you for your feedback.We are glad you enjoyed the property's Facilities.We look forward to welcoming you back to the hotel.Kind Regards
