Ratings based on 947 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chelmer
Posted 20 Nov 2024
The property seems quite new, good undercover parking, access to dining options, well equipped room.
We were allocated an accessibility room, which didn't matter, but the booking protocol somehow rook us there.
Comment from Hotel Management
23 Nov 2024 by Mantra at Sharks, Hotel Management
Dear John, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the convenience of our undercover parking, access to dining options, and the well-equipped room. We also appreciate your understanding regarding the allocation of the accessibility room, and we apologise for any confusion caused by the booking protocol. We will review our procedures to ensure a smoother experience in the future.We truly value your input and hope to welcome you back soon!Sincerely, The Mantra at Sharks Team
by A verified traveler
Posted 15 Nov 2024
Everyone couldn’t do enough to assist when called upon. If there’s any criticism, it’s that the $100 reserved off my debit card is still there 2 weeks later.
Comment from Hotel Management
20 Nov 2024 by Mantra at Sharks, Hotel Management
Dear Dean, Thank you for your kind review and for highlighting the helpfulness of our staff. We’re so glad to hear that everyone was able to assist you during your stay.Regarding the 100 pre-authorisation hold, please be advised that these can take 3-5 business days to release back to your debit card. I can confirm that the hold was released on 8/11/2024 at 10:54 PM AEST. Once the funds have been released, the pending hold should drop back into your available funds. If this is still showing as pending, please send us a screenshot so we can investigate further.We appreciate your understanding and look forward to welcoming you back in the future.Sincerely, The Mantra at Sharks Team
by A verified traveler
Posted 26 Oct 2024
Well maintained and very well presented hotel with modern design and excellent rooms. Easy walking distance to the Gold Coast’s Health and Knowledge Precinct, Gold Coast University Hospital, Griffith University and surrounding areas. Southport Sharks located at the base of the hotel is also very convenient for excellent dining options.
Comment from Hotel Management
14 Nov 2024 by Mantra at Sharks, Hotel Management
Dear Nathan, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our modern design and well-maintained facilities. It's also great to know that our convenient location near the Gold Coast’s Health and Knowledge Precinct, Gold Coast University Hospital, and Griffith University made your stay even more enjoyable.We’re glad you had the chance to experience the dining options at the Southport Sharks club located at the base of the hotel, and we agree that it’s a wonderful amenity for our guests!We truly appreciate your kind feedback and look forward to welcoming you back for another stay in the future. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know.Sincerely, The Mantra at Sharks Team
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
26 Oct 2024 by The Mantra at Sharks Team, Hotel Management
Dear Robert, Thank you for taking the time to share your rating with us. We're sorry to see that your experience didn’t meet your expectations. Your feedback is important, and we’d love to understand more about what could have made your stay better.If you're willing, please reach out to us directly so we can address your concerns and improve for future guests. We hope to have the opportunity to welcome you back and provide a more positive experience.Sincerely, The Mantra at Sharks Team
by A verified traveler from Brisbane
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Mantra at Sharks Team , Hotel Management
Dear Chen, Thank you for your 5 Star Review! We hope you enjoyed your stay and our convenient location. We appreciate you choosing to stay with us at Mantra at Sharks and we hope to welcome you back in the near future.Sincerely,The Mantra at Sharks Team
by A verified traveler
Posted 13 Oct 2024
close to everything we wanted. room was clean and comfortable.
Comment from Hotel Management
15 Oct 2024 by Mantra at Sharks Team , Hotel Management
Dear Elizabeth, Thank you for your review! We're so glad to hear that our location was convenient for your needs and that you found the room clean and comfortable. We hope to welcome you back on your next visit!Sincerely, The Mantra at Sharks Team
by A verified traveler from Buderim
Posted 15 Sep 2024
I stay here often for work. It’s a lovely hotel, very clean and professional staff. Room service meals are high quality.
Only downfall is if you add breakfast on in the Expedia booking, it added $58 per day. It wasn’t a buffet, just a normal cafe so had I not included breakfast and just paid at the cafe, it would have been $16 per day. So adding the breakfast to the booking meant i significantly over paid for my stay.
Comment from Hotel Management
17 Sep 2024 by The Mantra at Sharks Team, Hotel Management
Dear Amber, Thank you for your continued loyalty and for taking the time to share your feedback. We’re pleased to hear that you find our hotel clean and our staff professional, and that you enjoy the quality of our room service meals.We apologise for any confusion regarding the breakfast charges. We do note that when booking a rate that includes breakfast, it is calculated for two guests and includes a breakfast package with juice and a hot drink, especially when a buffet is not available. We understand how this might not have been clear, and we appreciate your feedback as it helps us improve our communication.Thank you again for your insights, and we look forward to welcoming you back on your next visit. If you have any special requests or need further assistance with your booking, please feel free to contact us directly.Best regards,The Mantra at Sharks Team
by A verified traveler
Posted 8 Sep 2024
The staff service were excellent. Can't fault them. Polite, helpful, respectful and patient answering all our questions.
The room itself was excellent in cleanliness. The only trouble with our room was that we couldnt get any sleep from the noise of the door when other guests were entering or exiting their rooms. Our door would make such a loud rumble that it almost sounds OUR door just got slammed. So our sleep was constantly interrupted.
Comment from Hotel Management
11 Sep 2024 by The Mantra at Sharks Team, Hotel Management
Dear Rosie, Thank you for taking the time to share your experience. We’re delighted to hear that our staff provided excellent service and that you found the room to be clean and well-maintained. Your kind words about our team are greatly appreciated.We’re sorry to hear about the noise issues you experienced with the door. We understand how disruptive this must have been and sincerely apologise for the impact it had on your sleep. Please rest assured that we are investigating this matter to find a solution and prevent it from affecting future guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more peaceful stay.Best regards,The Mantra at Sharks Team
by A verified traveler
Posted 19 Aug 2024
It is located with The Sharks Club with great facilities and outlook.
Comment from Hotel Management
11 Sep 2024 by The Mantra at Sharks Team, Hotel Management
Dear Leonie, Thank you for your positive review! We’re delighted to hear that you enjoyed the facilities and the outlook of our location within The Sharks Club. It’s wonderful to know that our amenities and setting added to your experience.We appreciate your feedback and look forward to welcoming you back in the future!Best regards,The Mantra at Sharks
by A verified traveler
Posted 4 Aug 2024 on Wotif
Our room had a funny smell and we found hairs all in the shower when we first arrived.
Comment from Hotel Management
14 Aug 2024 by The Mantra at Sharks Team, Hotel Management
Dear Kimberley, Thank you for taking the time to tell us about your experience at the Mantra Southport Sharks. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We do ask that these issues are reported to Reception as they arise so our team can help rectify it as soon as possible. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and help improve our services. It is our hope that you will give us the opportunity to better serve you in the near future, if you do decide you would like to come stay with us again, please give us a call directly so we can assist you. Sincerely,The Mantra at Sharks Team
