Ratings based on 93 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Posted 4 Feb 2024 on Wotif
Coffee machine provided, but no coffee pods. Iron provided, no ironing board. Only 2 satchels of dishwasher powder. Access to the second bathroom was not allowed, which was inconvenient for visitors. No bathroom accessories such as shampoo, conditioner and body wash was not included. No extra towels and no face washers were included.
Apart from that, we really enjoyed our stay. It was just the small details that let the property down. Comfy bed, clean sheets and a lovely space to relax and enjoy the area. 4 stars overall.
Comment from Hotel Management
4 Feb 2024 by Bruna Brito - Kirra Palms, Hotel Management
Dear Scott,Thank you for leaving us a review and helping the Kirra Palms team improve.The coffee machine is the owner's item; they leave it in the apartment as an extra for the guests. Guests can provide their pods to use the machine. The hotel offers coffee sachets during your stay.The second bedroom was locked because you booked a one-bedroom apartment. Please get in touch with reception if you would like to upgrade to a two-bedroom apartment.Unfortunately, we no longer provide face washers due to numerous problems with makeup marks. However, please get in touch with reception if you need any extra accessories during your stay, such as dishwasher powder or shampoo/conditioner. We have a 24-hour team available to assist you with anything you need. Thank you again for your feedback, and we hope to see you again soon! :)Kind regards,Bruna Brito @ Kirra Palms
by A verified traveler
Posted 23 Nov 2023 on Wotif
Awesome location.
Had Tv issues, 2nd night blackout for about 20min needed to contact after hours.
Comment from Hotel Management
23 Nov 2023 by Bruna Brito - Kirra Palms , Hotel Management
Dear Cheyanne,Thank you for taking the time to leave us a review and help us improve. The recent energy blackout was caused by a government project at the intersection of Miles Street and Musgrave Street. The power was turned off temporarily to fix the energy problem. If you experience any issues, such as problems with your TV, please do not hesitate to contact our after-hours service. Our team at the hotel will be happy to assist you with anything you need.We hope see you again! :)Kind regards,Bruna Brito @ Kirra Palms
by A verified traveler
Posted 20 Nov 2023 on Wotif
Thankyou for your friendliness & easy communication. It was an easy process to stay with you & i look forward to returning soon!
by A verified traveler
Posted 16 Nov 2023 on Wotif
Gr8 central walkable accommodation
by A verified traveler
Posted 24 Oct 2023 on Wotif
Construction works across the road
by A verified traveler
Posted 25 Aug 2023 on Wotif
A/c would not work, kept stopping thank god it wasn’t summer
by A verified traveler
Posted 16 Aug 2023 on Wotif
Convenient close to everything. Found the stairs a bit much for our age. Otherwise good.
by A verified traveler
Posted 3 Jul 2023 on Wotif
Apartment was great , all amenities were there . Only bug bear was the stairs from garage especially when staying on the top floors , luckily we didn’t have a lot of luggage
Comment from Hotel Management
31 Jul 2023 by The Team Kirra Palms, Hotel Management
Hello,Thank you for choosing to stay with us. It was our pleasure to have you here.Our hotel is accessible by stairs and has 3 levels. If you need help with your luggage or anything else, our team is available to assist you at any time.We hope to see you again!Kind Regards,The Team @ Kirra Palms
by A verified traveler
Posted 14 May 2023
This was a great apartment to stay in with all the facilities you could want for a short or long term stay away from home. Beautiful and spacious, great balcony with beautiful breezes coming through. Super short walk to Kirra beach and in a very convenient location near so many shops and restaurants. Would highly recommend!
Comment from Hotel Management
9 Jun 2023 by Adam, Hotel Management
Thank you Chloe for such a lovely review. I am so happy to hear how much you enjoyed your time with us and I hope to welcome you back soon!
