Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Arriving at the Imperial Hotel is wonderful, coming up to the driveway and being immediately welcomed by the doorman, then entering the reception, which was beautiful with festive decorations. There are great facilities; good pool areas, a gym, dining etc. Our rooms were very comfortable with plenty of amenities. There are only a couple of things I noted, that the hotel could really do with a facelift as it is looking a bit tired, particularly the rooms and hallways. The staff were very slow to clear room service trays - there was one at a nearby room to us that lay all day and into the evening and the maids had been to clean rooms (obviously not their jobs to clear the trays but they perhaps could have communicated to the relevant team!) Nonetheless, we did have a comfortable and enjoyable stay here.
Comment from Hotel Management
27 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your thoughtful review. We’re delighted you enjoyed the warm welcome, festive decorations, and our facilities. We appreciate your feedback regarding the room and hallway condition, and will certainly take it into consideration for future improvements. We also apologise for the delay in clearing room service trays, and will work on improving communication across teams. We hope to welcome you back again soon.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience and look forward to welcoming you back soon.Kind regards,Imperial Hotel Gold Coast
by A verified traveler from Coffs Harbour
Posted 22 Dec 2024
room needed maintenance
40 minute wait after ordering from a la carte restaurant
Comment from Hotel Management
27 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your feedback. We’re sorry to hear about the maintenance issues in your room and the wait at our restaurant. We’ll address both areas to ensure a more seamless experience in the future. We appreciate your patience and hope to have the chance to welcome you back.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for the fantastic 5-star review! We’re so glad you had a great stay and hope to welcome you back soon.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 15 Dec 2024
Had my 2 kids and myself there for 8 days was beautiful. Room was amazing the kids had a ball and where s swept off their feet .
Staff always where on top of there game . Well done stuff ..
I was there 8mth bak approximately with my partner and she was also amazed.
5 star 🌟 🤩 ✨️ 😍 ♥️
Comment from Hotel Management
15 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you so much for your glowing review! We’re thrilled to hear that both your kids and partner had such a wonderful time during your stays. It’s fantastic to know the room, service, and overall experience exceeded your expectations. We look forward to welcoming you all back for another 5-star experience soon!Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 8 Dec 2024
Lovely stay, bathrooms need more light, lighting was poor. Staff are extremely accommodating & lovely, which made the stay so enjoyable. It would be nice to see some work put into surrounding locations, though walking to the beach daily was beautiful.
Comment from Hotel Management
11 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your feedback. We're glad to hear you had an enjoyable stay and appreciated our accommodating staff. We value your input on the lighting and surrounding areas, and will certainly look into it. We hope to welcome you back soon.Kind regards,Imperial Hotel Gold Coast
by A verified traveler from Leighton Buzzard
Posted 8 Dec 2024
Nice location . Beds comfortable and nice clean bedding. Had outdoor area to sunbathe. Convenient adjoining rooms. Breakfast nice. , especially tiling in bathroom.
Check in was a pain . As if forgot my passport, left at daughter’s house on Sunshine Coast, it was so much hassle. Surely as accommodation was already paid for and I had that credit card to prove it and printed receipt, it should have been enough. I am from England so don’t have ID cards .
Taps in bathroom sink leaking water at base when turned on, had to wrap small towel around them Towels could be a bit larger. Rooms need updating
Comment from Hotel Management
11 Dec 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for sharing your feedback. We're pleased to hear you enjoyed our location, comfortable beds, and breakfast. We apologise for the inconvenience you experienced during check-in and appreciate your understanding. Your comments on the bathroom and towels have been noted for improvement. We hope to welcome you back in the future.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 24 Nov 2024
Amazing place with 1st class service. Would recommend the breakfast package. Pool and surronds were stunning.
Comment from Hotel Management
25 Nov 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the service, breakfast package, and our stunning pool area. We truly appreciate your recommendation and look forward to welcoming you back soon.Kind Regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your 5/5 review! We hope to have you back again soon. Kind regards, Imperial Hotel Gold Coast
by A verified traveler from Milton Keynes
Posted 13 Nov 2024
A bucket list visit having seen it featured on I’m a Celeb UK in previous years. The lagoon suite was fabulous, excellent choice in the minibar, and the jet bath was a delight. Definitely well worth the visit!
A few areas for improvement however:
- The pool area is in dire need of some tlc. The loungers were disgusting and needed a good clean.
- The in-room phone did not work when I tried dialling reception
- I accepted a complimentary check-out time of 12pm but received a phone call at 11:30 telling me that check out time was 11. When I explained to the woman on the phone, she said she would speak to her colleague but I didn’t hear back from her.
- On check-out when receiving my total charges, the price seemed extortionate for the breakfast and minibar. When I questioned the receptionist, she doubled down that the charges were for breakfast and the minibar. I left very confused but then remembered that I had a room upgrade fee that explained the remaining total amount. Mostly my fault for not remembering this at the time, however this was not helped by the receptionist. Furthermore the pamplet given to me at check-in clearly states that the $300 bond would be used to cover incidental and room charges, however it seems that the charges for the upgrade/breakfast/minibar were charged on top of the bond charge. Luckily not too much of an issue for me personally but could be for others.
Minor issues but I would otherwise stay again.
Comment from Hotel Management
18 Nov 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed your Lagoon Suite and the amenities. We also appreciate your constructive comments about the pool area, in-room phone, and check-out experience. Please rest assured that we are reviewing these points to improve our service. We hope to welcome you back in the future for an even better stay.Kind regards,Imperial Hotel Gold Coast
