Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milton Keynes
Posted 13 Nov 2024
A bucket list visit having seen it featured on I’m a Celeb UK in previous years. The lagoon suite was fabulous, excellent choice in the minibar, and the jet bath was a delight. Definitely well worth the visit!
A few areas for improvement however:
- The pool area is in dire need of some tlc. The loungers were disgusting and needed a good clean.
- The in-room phone did not work when I tried dialling reception
- I accepted a complimentary check-out time of 12pm but received a phone call at 11:30 telling me that check out time was 11. When I explained to the woman on the phone, she said she would speak to her colleague but I didn’t hear back from her.
- On check-out when receiving my total charges, the price seemed extortionate for the breakfast and minibar. When I questioned the receptionist, she doubled down that the charges were for breakfast and the minibar. I left very confused but then remembered that I had a room upgrade fee that explained the remaining total amount. Mostly my fault for not remembering this at the time, however this was not helped by the receptionist. Furthermore the pamplet given to me at check-in clearly states that the $300 bond would be used to cover incidental and room charges, however it seems that the charges for the upgrade/breakfast/minibar were charged on top of the bond charge. Luckily not too much of an issue for me personally but could be for others.
Minor issues but I would otherwise stay again.
Comment from Hotel Management
18 Nov 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed your Lagoon Suite and the amenities. We also appreciate your constructive comments about the pool area, in-room phone, and check-out experience. Please rest assured that we are reviewing these points to improve our service. We hope to welcome you back in the future for an even better stay.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Imperial Hotel Gold Coast , Hotel Management
We would love some more feedback from your stay. Please reach out to marketing@theimperialgc.com.au
by A verified traveler
Posted 20 Oct 2024
This hotel is not a five star. It has seen better days and is dirty and dated. The carpets are stained and smell damp and mouldy. The Breakfast was good but waiting over 20mins in line for a table when there were so many tables vacant as the worst service ever. Will not be returning back here.
Comment from Hotel Management
29 Oct 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for sharing your experience. We sincerely apologise for the issues you encountered during your stay, particularly regarding cleanliness and service. Your feedback is invaluable, and we will address these concerns to enhance our guest experience. We hope you will reconsider and give us another chance in the future.Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 19 Oct 2024
It was our first visit. We loved tge facrmt its different to most other Gold Coast accomodation being 4 kevels high. Wasy to move around quickly. Very plush and lovely non obtrusive smells. Plush and open space were beautiful. Fresh flowers. Real candles. Wonderful food. Peaceful.
Comment from Hotel Management
29 Oct 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your first visit and appreciated the unique features of our hotel. It’s great to know that the atmosphere, decor, and food met your expectations. We look forward to welcoming you back for another peaceful stay!Kind regards,Imperial Hotel Gold Coast
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Imperial Hotel Gold Coast, Hotel Management
Thank you Nicole!
by A verified traveler
Posted 7 Oct 2024
The hotel was good overall.
Comment from Hotel Management
9 Oct 2024 by Imperial Hotel GC, Hotel Management
Hi Mohammed, Thank you for taking the time to leave a review. We are glad to hear you enjoyed your experience at the Imperial Hotel Gold Coast and we hope to have you back again soon.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Imperial Hotel GC, Hotel Management
Hi Matthew, Thank you for taking the time to leave us a review, we hope to have you stay with us again soon.
by A verified traveler
Posted 30 Sep 2024
The hotel was very clean and nice. The staff were great. The room heating system was not very good.
Comment from Hotel Management
9 Oct 2024 by Imperial Hotel GC , Hotel Management
Hi Fariba,Thank you for leaving us a 5 star review, we are so pleased you enjoyed your stay with us. I have passed on your feedback to the team. See you again soon.
by A verified traveler
Posted 28 Sep 2024
The room would benefit from some renovation and the bathroom could be more clean
Comment from Hotel Management
28 Sep 2024 by Front Office, Hotel Management
Thank you for your valuable feedback. We're glad to hear that you enjoyed your stay, though we’re sorry to learn that the room and bathroom didn’t fully meet your expectations. Rest assured, your feedback will be shared with our team as we continually work to enhance the guest experience. We hope to have the opportunity to welcome you back for an improved experience.Kind Regards,Hotel Management.
by A verified traveler
Posted 9 Sep 2024
Absolutely loved our stay this is the second time staying and it never disappoints
Everything was perfection especially the breakfast buffet
Comment from Hotel Management
11 Sep 2024 by Front Office, Hotel Management
Good Morning Michelle.Thank you for your fantastic review! We’re so happy to hear that you loved your stay and that it was your second time with us. It’s wonderful to know that everything was perfect, especially the breakfast buffet. We truly appreciate your loyalty and can’t wait to welcome you back for another perfect stay.Kind Regards.Hotel Management.
