Ratings based on 955 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Getting a bit old, see view room more like seeing other tall building, sound proofing need improvement as you can hear car driving around from 11th floor
by A verified traveler
Posted 28 Dec 2024
Staff were incredibly friendly and helpful. Hotel is right besides the tram, so super easy getting around. Car park was easy to set up and use. Breakfast was superb. Set me up nicely for the day ahead.
Comment from Hotel Management
28 Dec 2024 by Duty Manager, Hotel Management
Dear David,Thank you for your wonderful feedback! We're so happy to hear that you had a great experience with our friendly and helpful staff. It's great to know that our convenient location next to the tram and easy-to-use car park made your stay more enjoyable. We're also thrilled that our breakfast set you up for a fantastic day ahead!We look forward to welcoming you back for another great stay in the future.Kind regards,
by A verified traveler
Posted 23 Dec 2024
The property is in a good location for the shops & transport also very friendly staff
Comment from Hotel Management
23 Dec 2024 by Duty Manager, Hotel Management
Dear Phillip,Thank you for your feedback. We're delighted to hear that you enjoyed our convenient location and found our staff to be friendly. We hope to welcome you back for another pleasant stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 23 Dec 2024
It was good to stay. Very good staff hospitality.
Comment from Hotel Management
23 Dec 2024 by Duty Manager, Hotel Management
Dear Reiko,Thank you for your feedback. We're pleased to hear you enjoyed your stay and appreciated the hospitality of our staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 9 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Ethan, Hotel Management
Dear Cecilia,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful stay with us. We hope to welcome you back soon for another 5-star experience.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Ethan, Hotel Management
Dear Freja,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful stay with us. We hope to welcome you back soon for another 5-star experience.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Duty Manager, Hotel Management
Dear Maxine,Thank you for your review and for rating your stay 4 out of 5. We're pleased to know you had an enjoyable experience, though it sounds like there may have been areas where we could improve. If there's anything specific you feel would enhance your next visit, we'd love to hear your feedback.We look forward to welcoming you back in the future!Warm regards,
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Duty Manager, Hotel Management
Dear Lauren,Thank you for sharing your rating. We're sorry to hear that your experience did not meet expectations. If there's anything specific you'd like to share regarding your stay, we would appreciate the opportunity to address your concerns and improve.We value your feedback and hope to provide a better experience in the future.Warm regards,
by A verified traveler
Posted 3 Dec 2024
Friendly staff, well equipped and very clean. Love the pool!
Comment from Hotel Management
3 Dec 2024 by Duty Manager, Hotel Management
Dear Jill,Thank you for your kind words! We're thrilled to hear you enjoyed our friendly staff, well-equipped and clean facilities, and especially the pool. It's always a pleasure to know our guests have had a relaxing and enjoyable stay.We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 1 Dec 2024
Nice hotel
Comment from Hotel Management
1 Dec 2024 by Ethan, Hotel Management
Dear Soroush,Thank you for your kind feedback! We’re delighted to hear you enjoyed your stay and found our hotel to your liking.We hope to welcome you back for another great experience in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
