Ratings based on 954 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Service and staff efficiency set this hotel apart. Erika at the reception has welcomed us so warmly and made our stay 5-star. Highly recommended
Comment from Hotel Management
20 Nov 2024 by Ethan, Hotel Management
Dear Milarose,Thank you for your wonderful feedback! We are delighted to hear that our service and staff efficiency set us apart during your stay. It’s particularly heartening to know that Erika at the reception made such a positive impact and contributed to making your experience feel 5-star.Your kind words and recommendation mean a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 20 Nov 2024
Great!
Comment from Hotel Management
20 Nov 2024 by Ethan, Hotel Management
Dear John,Thank you for your brief yet positive feedback! We're thrilled to know you had a great experience with us and hope to welcome you back for another enjoyable stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 14 Nov 2024
Right out the front is light rail public transport.
Comment from Hotel Management
15 Nov 2024 by Ethan, Hotel Management
Dear Nathan,Thank you for your feedback! We're glad you found the light rail access convenient. Its proximity is indeed a great advantage for our guests to explore the area easily.We hope to welcome you back for another stay in the future.Best regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler from tarneit
Posted 12 Nov 2024
Loved the property in terms of service , cleanliness and connectivity to surfers paradise due to the tram stop near by. The staff is very friendly and supportive. Highly recommeded.
Comment from Hotel Management
12 Nov 2024 by Duty Manager, Hotel Management
Dear Nair,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the service, cleanliness, and convenient location of our property, along with the tram access. It’s also fantastic to know our friendly and supportive team made a positive impression on your stay. Your recommendation means a lot to us, and we can’t wait to welcome you back!Warm regards,
by A verified traveler
Posted 6 Nov 2024
Loved it!
Comment from Hotel Management
7 Nov 2024 by Duty Manager, Hotel Management
Dear Aria,Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a wonderful experience with us, and we look forward to welcoming you back for another fantastic stay.Warm regards,
by A verified traveler
Posted 1 Nov 2024
Beautiful hotel. Very kind and friendly staff
Comment from Hotel Management
1 Nov 2024 by Duty Manager, Hotel Management
Dear Holly, Thank you for your feedback. We are glad you found our hotel beautiful and that our staff were kind and friendly. We hope to see you again in the near future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Duty Manager, Hotel Management
Thank you for your review Robert, your feedback is valuable to us.
by A verified traveler
Posted 28 Oct 2024
Pool area, breakfast and dining on-site were all great. Pool would suit family, and breakfast buffet had lots of selection. Right across the road from a tram stop, so easy to get to and from. Mostly quiet. Interior a little tired and shower was too hot (struggled to change temp), but staff were great, bed was fine, and overall would go back. Easy as.
Comment from Hotel Management
29 Oct 2024 by Duty Manager, Hotel Management
Thank you for your review Emma, your feedback is valuable to us. We are glad to hear you enjoyed the breakfast and the pool.
by A verified traveler
Posted 26 Oct 2024
Great place to stay. The surcharge for paying for our room with a credit card however was a first time experience, and very disappointing.
Comment from Hotel Management
26 Oct 2024 by Ethan, Hotel Management
Dear ART,Thank you for your feedback. We’re pleased to hear that you enjoyed your stay with us and found our hotel a great place to stay. However, we apologize for any disappointment caused by the credit card surcharge. We understand how unexpected fees can impact your experience, and your feedback is valuable in helping us assess our processes.We appreciate your comments and hope to welcome you back in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
by A verified traveler
Posted 24 Oct 2024
Great experience overall! Staff was always polite and welcoming. Affordable and delicious room service good coffee. Had a wonderful stay and would definitely consider to stay here again for a holiday.
Comment from Hotel Management
24 Oct 2024 by Duty Manager, Hotel Management
DearThank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future. Best regards,
