Ratings based on 164 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2023
Very friendly staff and great location
Comment from Hotel Management
11 Aug 2023 by reservas, Hotel Management
Olá !Que bom,agradecemos sua avaliação,Esperamos recebê-la novamente....
by A verified traveler
Posted 26 Feb 2023
Customer service. No proactivity, not flexible, no information about hotel stay, 1 towel in the room, I had to request everyday. Safe wasn't working. They gave me a key and I had to sign property loss agreement.
by A verified traveler
Falta de confianca
Posted 11 Jun 2021 on HotelsO serviço deixa a desejar, não conseguem me.mandar NF.
Outra questão, é a desconfiança no cliente. Disse que consumo 1 água e não finalizaram o check-in até checar o quarto.
Péssima confianca
by A verified traveler
Posted 23 Oct 2019
Recommended
for Business Travelersby A verified traveler from Florida, USA
ok for a short stay
Posted 27 Feb 2015
Pros: friendly staff
room was clean and the room was clean and spacious
helpful staff at checkout, assisted in getting a cab
fairly central location
Cons: fixtures and linens
making adaptors for electronic equipment available to overseas guests
keep kitchen area in room equiped
Location: areião park (walking)
Carne de Sol 1800 restaurant (walking)
À Moda da Casa Pizzaria (walking)
Flamboyant Shopping Mall (cab)
This hotel is ok overall for a short stay but had a few not so great points.
The not so good:
- the hotel is not prepared to receive overseas visitors. They had no adaptors available for electronic equipment and staff did not go out of there way to help procure one. Also, during checkout, despite the staff's best effort, they were unable to provide a receipt because I did not have a Brazilian ID and there computer system only allows receipts for Brazilian residents and/or natives.
- despite having a small kitchen area, no silverware, plates, or cups were to be found. When I requested those and some napkins, the staff brought plates and silveware, but told me they were out of napkins.
- fixtures (mirrors, tiles) and linens (towels and sheets) need an upgrade.
- it would have been nice to know that the gym and the pool would be under construction during my stay and therefore unavailable. These were some of the features that made me choose the hotel in the first place.
The good stuff:
- friendly staff
- the room was clean and spacious
- helpful staff at checkout, called a cab to assist immediately
- fairly central location, close to Areião park (great place for morning jog)
- great breakfast included in the rate
- Santorini, the hotel restaurant, was a good option for dinner
Recommended
for Everyoneby Mike from Toronto, ON, Canada
Like renting your own apartment
Posted 6 May 2014
Cons: The breakfast buffet was not bad however; a better assortment of fruits and fresh hot food could have been offered. Buffet was heavy on carbs.
Location: A park across the street and a quick cab ride to 2 malls. Not much in the area however; very safe neighbourhood. Locals were friendly.
Overall a positive experience. The hotel staff were friendly and did their best to accomodate a non-portuguese traveller. The hotel and room was clean, the water pressure in the bathroom was very good. I would have however liked more linen, pillows and towels in the room. The rooms are built like an apartment which allowed a feeling of living in an appartment as apposed to staying in a hotel room. Kitchenette is small. Only a microwave and fridge. I would have enjoyed it better if there was also a toaster and stove top along with some dishes, pots and pans.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Equipe Bristol Evidence Hotel, Hotel Management
Olá Sr. João,Ficamos felizes que conseguimos atender suas expectativas. Em sua próxima hospedagem, retorne ao nosso hotel e será um prazer atendê-lo novamente.
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Equipe Bristol Evidence Hotel, Hotel Management
Prezado Sr. Glaucus,Sinto muito que não conseguimos superar as suas expectativas. Iremos repassar a toda nossa equipe!
by A verified traveler
Posted 11 May 2024
No nosso quarto tinham algumas lâmpadas queimadas, toalhas muito ruins e água do chuveiro não esquentava, chegava no máxima até morna.
Comment from Hotel Management
5 Jun 2024 by Equipe Bristol Evidence Hotel, Hotel Management
Prezado Sr. Gustavo,Lamentamos muito pelos problemas em seu apartamento. Já repassamos a equipe responsável para que não ocorra mais!
by A verified traveler
Posted 14 Apr 2024 on Hotels
Impossível ser 4 estrelas, isso é abuso com cliente. Atendimento pessimo da recepção, elevador sujo, cortina sua, toalha rasgada, cofre quebrado, lâmpada queimada, mamão passado, lençol menos que colchão, sofá com mola quebrada, etc PESSIMO
Comment from Hotel Management
18 Apr 2024 by Equipe Bristol Evidence Hotel, Hotel Management
Olá Sra. Silvana,Sentimos muito que não conseguimos atender as suas expectativas! Passamos a sua insatisfação para nossa equipe e para o restaurante, que é terceirizado para que não ocorra mais esse tipo de problemas!
