Ratings based on 117 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 19 Aug 2024
Convenient to freeway. No hot water in the morning in the shower
by A verified traveler from Covington
Posted 2 Jul 2024
Very happy with hotel. Clean. Nice check in with employee. She was pleasant. Room was very nice. Large frig, cooking surface. Lots of storage. great price. Would stay again.
Comment from Hotel Management
5 Jul 2024 by -GM, Hotel Management
Hi, Thanks, so much for your feedback we appreciate it. I will definitely share this with my team. We hope you will visit our facility again.
by A verified traveler
Posted 8 Apr 2024 on Hotels
Great experience
Comment from Hotel Management
9 Apr 2024 by GM, Hotel Management
Thank you so much for expressing your experience. We hope you will visit us again.
by A verified traveler from Mount Pleasant
Posted 6 Apr 2024
We walked into a small locked vestibule and used a phone on the wal to contact a receptionist. This process took five minutes. Check-in, once at the front desk, went smoothly, with all Expedia information properly transferred to their systems.
We gathered a strong chemical smell throughout the hotel and our room. The walls were bare with no no carpeting. We slept upon, block-style pillows, scratchy bedsheets, and a concaved mattress.
Quite dissatisfied with this property for the above mid-range price.
Comment from Hotel Management
24 Apr 2024 by GM, Hotel Management
Hi Susan, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.
by A verified traveler
Trashy 1 STAR HOTEL
Posted 27 Mar 2024 on HotelsMy stay was horrible! I was treated like I was a criminal or like I was trash. The front desk lady was extremely rude not once not twice but 6 different times. To top it off I have spent over a thousand here at this hotel and yet I was still treated like my money was not good enough here. The rooms are ALWAYS DIRTY AND NEVER CLEANED! Oh and the housekeepers NEVER clean the rooms at a timely manner or even on time. So if they are booked then it's definitely because the house keepers decided to not cleaned all rooms that day. I definitely done with this place and I will never return to WoodSpring again!
Comment from Hotel Management
29 Mar 2024 by General Manager, Hotel Management
Dear Amber, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brunswick. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Cleanliness. Upon your stay you had the do not disturb sign on your door the entire time, so our girls are trained not to bother you per your request to make your room cleaning. I was also present at the time front desk knocked on your door. Front desk was trained to check all departed rooms at 11:00 AM. However, you refused payment and would not leave the room which the room was already reserved for another guest and paid. She did let you know that and waived the late checkout fee. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
29 Mar 2024 by GM, Hotel Management
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brunswick. You are truly valued.
by A verified traveler from Kountze
Posted 18 Mar 2024
Comment from Hotel Management
29 Mar 2024 by GM, Hotel Management
Dear Mike, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brunswick. You are truly valued.
by A verified traveler
Posted 10 Mar 2024
Room not ready at check in! Very noisy! People and cars outside
Comment from Hotel Management
29 Mar 2024 by GM, Hotel Management
Dear Kenyarda, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brunswick. We apologize about your experience and hope next time will be better. You are truly valued.
by A verified traveler from Jonesboro
Posted 7 Mar 2024
Comment from Hotel Management
29 Mar 2024 by GM, Hotel Management
Dear Ray, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brunswick. You are truly valued.
