Ratings based on 995 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Not worth the price - no service , no housekeeping. Not even a trash can in the room. Thought i was getting a value - did not match pictures
Comment from Hotel Management
31 Oct 2024 by M, Hotel Management
Dear Dan,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the shortcomings you encountered, including the lack of service, housekeeping, and essential amenities like a trash can in your room. We strive to provide our guests with a comfortable and satisfying experience, and we regret that we fell short during your visit. We appreciate your comments about the discrepancy between the photos and your experience, as they help us to improve our services and communication. Please rest assured that we are addressing these issues with our team to ensure they are resolved for future guests.Thank you for your valuable feedback, and we hope you will consider staying with us again, allowing us the opportunity to provide you with a better experience.Sincerely,Management Team
by A verified traveler
Posted 20 Oct 2024
Bugs in room, mold on furniture, overall cleanliness was poor
Comment from Hotel Management
31 Oct 2024 by M, Hotel Management
Dear Devin,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the presence of bugs, mold on furniture, and overall cleanliness concerns. This is certainly not the standard we strive to maintain, and we are deeply sorry for any discomfort this caused. Your feedback is crucial, and we will be addressing these matters with our housekeeping and maintenance teams to ensure that immediate corrective actions are taken. We are committed to providing a clean and comfortable environment for all our guests, and we appreciate you bringing this to our attention. Thank you again for your valuable input. We hope to have the opportunity to serve you better in the future.Sincerely,Management Team
by A verified traveler
Posted 23 Sep 2024
Ok
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Robert,Thank you so much for your wonderful rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team met your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
by A verified traveler
Posted 19 Sep 2024
The carpet as very stain, the bathroom counter look like cigarettes was put out on it.
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Robert,Thank you for sharing your concerns about the condition of your room. We sincerely apologize for the stained carpet and the marks on the bathroom counter. This falls short of the standards we strive to maintain, and we will address these issues with our housekeeping and maintenance teams to ensure they are corrected. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Management Team
by A verified traveler
Posted 13 Sep 2024
Nice staff clean rooms good breakfast
Comment from Hotel Management
18 Sep 2024 by M, Hotel Management
Dear Darlene,Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your stay. It is wonderful to know that our staff, the cleanliness of the rooms, and the breakfast met your expectations. Your kind words are greatly appreciated and will be shared with our team, as they will be encouraged by your feedback. We look forward to welcoming you back in the future and hope to continue providing you with exceptional service.Best Regards,Management Team
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
9 Sep 2024 by M, Hotel Management
Dear Martin,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 19 Aug 2024
We are in Brunswick Ohio not Georgia I’ve tried everything to cancel after your app sent me there
Comment from Hotel Management
25 Aug 2024 by M, Hotel Management
Dear Joseph,We apologize for the inconvenience caused. We suggest you to contact us directly for any assistance regarding this concern.Sincerely,Management Team
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by M, Hotel Management
Dear Janet,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by M, Hotel Management
Dear Rebecca,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 6 Aug 2024
The bed was comfortable and the staff was nice but the carpets were dirty and sticky, bathroom wasn’t clean and the hair dryer had mysterious sticky substance all over it. Also looks like a small dog was trapped in the bathroom because there was scratch and bite makes all over the back of the door.
Comment from Hotel Management
9 Aug 2024 by M, Hotel Management
Dear Gabby,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Rest assured, we have taken note of your mentioned points, and the concerned department has been notified about the same. We will ensure your future stays are more pleasant. Best regards,Management Team
