Ratings based on 1,272 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I was told because i booked through expedia i would recieve ny deposit back through expedia. Its been over a week and i havent recieved anything.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rahul, Hotel Management
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience during your stay. It’s always our goal to provide a comfortable and enjoyable environment for our guests, and we’re glad to know that we were able to meet your expectations.We truly appreciate your kind words and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing Holiday Inn Ottawa East, and we look forward to hosting you again in the future!
by A verified traveler
Posted 17 Nov 2024
Lovely stay with our children
Comment from Hotel Management
19 Nov 2024 by Rahul , Hotel Management
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience during your stay. It’s always our goal to provide a comfortable and enjoyable environment for our guests, and we’re glad to know that we were able to meet your expectations.We truly appreciate your kind words and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing Holiday Inn Ottawa East, and we look forward to hosting you again in the future!
by A verified traveler
Posted 16 Nov 2024
have stayed here before and have always had an excellent stay without any issues.
Comment from Hotel Management
19 Nov 2024 by Rahul , Hotel Management
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience during your stay. It’s always our goal to provide a comfortable and enjoyable environment for our guests, and we’re glad to know that we were able to meet your expectations.We truly appreciate your kind words and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing Holiday Inn Ottawa East, and we look forward to hosting you again in the future!
by A verified traveler
Posted 16 Nov 2024
AC unit was noisy and kept ma awake until I turned it off. Maintenance staff were friendly but could not address my issue.
Comment from Hotel Management
19 Nov 2024 by Rahul, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the issue you experienced with the noisy AC unit during your stay. We understand how disruptive it must have been, especially when it affected your ability to rest. While we're glad to hear our maintenance staff were friendly, we regret that they were unable to resolve the issue during your stay.We truly appreciate you bringing this to our attention, and we want to ensure we address it for future guests. If you'd like to share any additional feedback or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly at [your contact information]. We value your input and would love to make your next stay more comfortable.Thank you for your understanding, and we hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rahul, Hotel Management
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience during your stay. It’s always our goal to provide a comfortable and enjoyable environment for our guests, and we’re glad to know that we were able to meet your expectations.We truly appreciate your kind words and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing Holiday Inn Ottawa East, and we look forward to hosting you again in the future!
by A verified traveler
Posted 14 Nov 2024
2 OUT OF 3 LIGHTS IN THE ROOM DIDN'T WORK, AND THE INTERNET DIDN'T WORK.
Comment from Hotel Management
14 Nov 2024 by Mikie, Hotel Management
My apologies David about the lights and the internet functionality in your room. This is a very uncommon issue? Did you call the reception to have it resolved? It might have actually been a breaker switch.My sincere apologies
by A verified traveler
Posted 13 Nov 2024
It was my first and last
Room was very smelly and condition of the room was not good
Very old furniture
Comment from Hotel Management
14 Nov 2024 by Mike , Hotel Management
My apologies Mohamed that you found your accommodation less than satisfactory. We are in the process of replacing our furniture and would be pleased to have you back at that time!Best Regards
by A verified traveler
Posted 10 Nov 2024
It was very comfortable
Comment from Hotel Management
12 Nov 2024 by Rahul, Hotel Management
"Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience with us. It's great to know that the property, our team, and the overall experience made such a positive impact. We would love to welcome you back anytime for another memorable stay. Safe travels, and we hope to see you again soon!"
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Rahul , Hotel Management
"Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience with us. It's great to know that the property, our team, and the overall experience made such a positive impact. We would love to welcome you back anytime for another memorable stay. Safe travels, and we hope to see you again soon!"
