Ratings based on 298 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Chose hotel as appeared in images to be better than the cheaper chains around the city centre. Sadly, it is very basic - beds a little firm, but ok. Everything else functional at best, Lots of white rough white paint on industrial like doors. Virtually no pressure in bath/shower. Very thin walls (we had a lady throwing up next door at 2am). Spa is a disgrace. They are apparently re doing ladies and mens changing but it should never be in the state it is with men in one of two 'treatment' rooms with a couple of chairs to change. Pool would be fine, but again, all white and industrial with aged tiled flooring from the 70s / 80s. Breakfast was shocking (cardboard over cooked bacon, the thinnest, cheapest, powdering sausages with no actual meet in, scrambled egg swimming in yellow oil, coffee from a machine that tasted very bitter). I will say that day 2 I had an omelette made to order which the chef did a fairly good job of - he saved breakfast. I don't think it is the chef or serving staff fault - it is the choice of the hotel that sells rooms for £120 a night to serve food at a quality that the average little chef or truck cafe wouldn't even consider. On the positive side, the staff in the restaurant and on reception in the main were friendly, well presented and did all they could. Holiday Inn used to be a Hilton class hotel - not great, but predictable. This is the second time I made this mistake - the first was a couple of years ago at the Holiday Inn in Guildford :-(
Comment from Hotel Management
12 Nov 2024 by Charmain, Hotel Management
Dear Paul We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologise for any inconvenience you experienced during your time with us. Kind regards Charmain Holiday Inn
by A verified traveler
Posted 3 Nov 2024
Wonderful hotel. It's almost 4*, much better than regular 3*. Everything has been immaculate. The room is spacious, very clean, the toiletries are good, large flat TV, climate control, SPA complex with complimentary access, amazing breakfast, very nice staff. Awesome place. Highly recommend!
Comment from Hotel Management
4 Nov 2024 by Sorina , Hotel Management
Dear Oleksandra,Thank you for taking the time to tell us about your experience at Holiday Inn GLOUCESTER - CHELTENHAM.Thank you for your fantastic review! We're so glad to hear you had an amazing time and enjoyed our immaculate hotel. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We can't wait to welcome you back soon!Sincerely,Sorina CiocaiaFront Office Manager
by A verified traveler
Posted 28 Oct 2024
Very friendly staff on arrival and throughout our stay ….room was spotless as was the public areas of the hotel …..it’s just a shame that other residents staying in rooms nearby didn’t respect others at 3am in the morning when they returned quite drunk from their night out !!! I would suggest a Polite notice asking folks to Respect other residents when they return after certain hours !!!?????
Otherwise we enjoyed out stay !!!!!!
Comment from Hotel Management
28 Oct 2024 by Sorina , Hotel Management
Dear Lisa, thank you very much for taking your time to share your experience with us. We're glad you enjoyed the comfort and cleanliness of our rooms. Your positive feedback inspires us to maintain high standards and ensure every guest feels at home. We look forward seeing you again soon! Kind regards,Sorina Holiday Inn
by A verified traveler
Posted 27 Oct 2024
Nice modern hotel with good amenities in a very convenient location.
Comment from Hotel Management
28 Oct 2024 by Sorina , Hotel Management
Dear Anthony, thank you for sharing your positive feedback . We hope to see you again soon!Kind regards,Sorina Holiday Inn
by A verified traveler
Posted 27 Oct 2024
very helpful receptionist
Comment from Hotel Management
28 Oct 2024 by Sorina , Hotel Management
Thank you so much for your incredibly kind words and for awarding us a four-star rating! We’re thrilled to hear about your fantastic experience with us. Kind regards,Sorina Holiday Inn
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Sorina , Hotel Management
Dear Nigel, thank you for your positive feedback. We hope to see you back again in the near future! Kind regards, Sorina Holiday Inn
by A verified traveler from London
Posted 20 Oct 2024
Nice gym, swimming pool, saunas. Very good breakfast. Comfortable bed, king size. Dog friendly!
Comment from Hotel Management
22 Oct 2024 by Sorina , Hotel Management
Dear Mark, thank you for taking your time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel, particularly our gym, pool and breakfast. We look forward seeing you again soon! Kind regards,Sorina Holiday Inn
by A verified traveler from Longmont
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Charmain, Hotel Management
Dear Charles Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Thank you once again, we look forward to seeing you soon. Kind regards Charmain Holiday Inn
by A verified traveler from MELBOURNE
Posted 5 Oct 2024
Nice room. Girl on check-in was not suited for the job of checking in travel weary visitors. Great facilities. Sadly no walking to anything, easily. Great breakfast and the £5 for parking was a bit cheeky.
Comment from Hotel Management
5 Oct 2024 by Sorina , Hotel Management
Dear Allan, thank you for taking your time to share your experience with us. Please accept my apologise for the shortfalls that you experience at the hotel. Kind regards, Sorina Holiday Inn
by A verified traveler
Posted 30 Sep 2024
Breakfast on the Sunday morning was appalling. Lack of food , crockery, coffee and staff
Comment from Hotel Management
30 Sep 2024 by Charmain, Hotel Management
Dear Joy We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologies for any inconvenience you experienced during your time with us. Kind regards Charmain Holiday Inn
