Ratings based on 13 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
The facility and view were amazing.
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 12 Jul 2024 on Ebookers
My room wasn’t cleaned on several occasions and I had to notify them daily to clean my room. There was dust and food crumbs, etc on the furniture, hair in the bathroom, dirty soap in the sink, etc. I asked to speak to the manager(who is also the hotel owner) twice about the issue with cleanliness and she refused to see me claiming she was “busy.” Meanwhile, she was constantly around the hotel giving me death stares as if to say “How dare you complain.” Her total disregard about this issue speaks volumes about the staff’s attitude to customer satisfaction. It’s ironical that on the hotel site she claims her family will give you a warm welcome yet could not be bothered to speak to a paying customer about the issues I was having with cleaning. Staff in general (restaurant staff) are very snobby and choose and pick who to serve with respect. Restaurant staff (males) are extremely aggressive especially the Maitre De (not the thin tall one - the thin tall Maitre De is very agreeable) policing guests were to sit often refusing us tables. Whilst the female restaurant staff are friendly, one of them stopped me from opening a bottle of water on the terrace as they “were closed” and ordered me to go into the breakfast bar to use an already opened bottle. Very bizarre attitude. The reception staff were very lovely and kind. The chef is also very good. He makes the best madeleines. However, due to the aggressive nature of the male restaurant staff, I never had dinner at the hotel.
Comment from Hotel Management
18 Jul 2024 by Victoria Glion, Hotel Management
We refer to your feedback and regret that you did not fully enjoy your stay at our hotel. The cleanliness of our establishment and the friendliness of our staff are however the foundation of our activity. We apologize that our service was not meeting your expectations. Best Regards, family Mittermair and the Victoria Glion team
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Victoria Glion, Hotel Management
Merci beaucoup pour l'attribution de la note maximale !Meilleures salutations, famille Mittermair et l'équipe du Victoria Glion
by A verified traveler
Posted 29 Jun 2024
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
18 Jul 2024 by Victoria Glion, Hotel Management
Un grand merci pour l'attribution de la note maximale ! Meilleures salutations, famille Mittermair et l'équipe du Victoria Glion
Recommended
for Everyoneby A verified traveler
Lovley
Posted 30 Aug 2012Lovley hotel - just what you should expect at this end of the price range.
by A verified traveler
Posted 7 Aug 2024 on Hotels
this hotel is performing a service and a quality which is nowadays hard to find
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jul 2024 on Hotels
