Ratings based on 993 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Monica Moya Amengual, Leiter Front Office, Hotel Management
Sehr geehrter Herr,vielen Dank für das Feedback.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Mit freundlichen Grüssen,Monica Moya Amengual, Leiter Front Office
by A verified traveler from Eastleigh
Posted 31 Oct 2024
Right next to a tran stop
Comment from Hotel Management
1 Nov 2024 by Monica Moya Amengual, Front office Manager, Hotel Management
Dear Sir,Thank you very much for sharing your positive five star feedback!We are delighted that you appreciated the proximity to the tram stop, the cleanliness of your room, the overall condition of our hotel, the service provided by our team, and the amenities in your room. Our convenient location next to the tram station offers a direct connection to the City-Center and ZRH Airport, ensuring that our guests can easily explore Zurich and its surroundings. We take pride in our friendly and helpful staff, high-speed free Wi-Fi, and the modern comforts provided in our 255 air-conditioned rooms, which are designed for both business and family stays.We look forward to seeing you again soon.Best regards,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 26 Oct 2024
Felt very unclean
Decent transit options
Comment from Hotel Management
27 Oct 2024 by Monica Moya Amengual, Front office Manager, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We are pleased that you appreciated the convenient transit options provided by our location next to the tram station with direct connections to the city center and ZRH Airport.We regret to hear that you were not fully satisfied with the cleanliness of the room. We take pride in maintaining the highest standards of cleanliness and hygiene, and we're currently in the process of a full renovation that will address these concerns and update our facilities, ensuring a more comfortable stay for all our guests.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Monica Moya Amengual, Leiter Front Office, Hotel Management
Sehr geehrter Herr,vielen Dank für das Feedback.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Mit freundlichen Grüssen,Monica Moya Amengual, Leiter Front Office
by A verified traveler
Posted 21 Oct 2024
Nice and quiet. Rooms are a bit smaller than expected
Comment from Hotel Management
21 Oct 2024 by Monica Moya Amengual, Front office Manager, Hotel Management
Dear Madam,Thank you for this great feedback of your recent stay.We are delighted that you appreciated the tranquil ambiance, the impeccable cleanliness of our rooms, and the overall condition of our hotel. Our staff strives to provide exceptional service, and it's rewarding to know that we've succeeded in this regard.However, we understand that the room size did not entirely meet your expectations. We apologize for any inconvenience and appreciate your understanding that our room dimensions are designed to optimize space and comfort, ensuring a cozy and efficient stay for our guests.Nonetheless, we are pleased that our service made a positive impact during your time with us. Our dedicated team is always at hand to assist with any needs, ensuring a seamless and enjoyable experience for our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 12 Oct 2024
Hotel is in need for upgrade rooms look tired shower was not working properly
Comment from Hotel Management
14 Oct 2024 by Front office Manager, Hotel Management
Dear Sir,Thank you for your feedback.We are delighted that our service met your expectations and you found our team to be helpful and accommodating. Our staff is dedicated to providing exceptional service, and it is always encouraging to hear positive feedback.However, we understand that the condition of our rooms did not fully meet your standards. Please accept our apologies for any discomfort you experienced due to the shower functionality. We are excited to share that a renovation is underway, which we believe will address these concerns and refresh our accommodations. Additionally, while our amenities are designed to provide comfort and convenience, we regret to hear that they did not entirely meet your needs during your stay.Nonetheless, we are pleased that you appreciated the cleanliness of your room, which is a significant aspect of our commitment to providing a comfortable and welcoming environment for our guests.We hope we will have the opportunity to see you again in the future. Best regards,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 6 Oct 2024
Sérgio at reception was awesome!
Comment from Hotel Management
8 Oct 2024 by Front office Manager, Hotel Management
Dear Madam,Thank you for taking the time to leave your review.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It would be a pleasure to welcome you back. Best wishes,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 2 Oct 2024
Old, uncomfortable beds
Comment from Hotel Management
2 Oct 2024 by Florian Kretzschmar, General Manager, Hotel Management
Dear Madam,Thank you for taking the time to share your feedback with us.We are sorry to hear that certain aspects of your stay fell short of expectations. We recognize that the comfort of our beds is crucial to a restful night's sleep and take your comments seriously as we strive to offer an invigorating lodging experience. Our hotel is anticipating a full renovation, which will address the updates needed in room amenities and overall hotel condition, to enhance the comfort and experience for all our guests.In regards to cleanliness, we maintain high standards and regret to hear that your experience did not reflect this. We have taken note of your feedback to ensure our housekeeping team is aware and can reinforce our rigorous protocols.While we understand that the hotel's current condition has not met your expectations, we are excited about the ongoing renovations that will rejuvenate our establishment, including modernizing the fitness center and refreshing the design of our rooms and common areas. In the meantime, we are committed to providing exceptional service and ensuring the cleanliness and maintenance of our hotel are of the highest standard.We hope to welcome you again in the future. Best wishes,Florian Kretzschmar, General Manager
by A verified traveler from Frisco
Posted 22 Sep 2024
Close to airport and local tram system
Comment from Hotel Management
24 Sep 2024 by Monica Moya Amengual, Front office Manager, Hotel Management
Dear Sir,Thank you very much for sharing your positive five star feedback!We are delighted that you appreciated the proximity to the airport and local tram system, along with the cleanliness of your room. It is great that these aspects of your stay enhanced your experience with us. The convenience of having direct tram access to both the city center and Zurich Airport is indeed one of the features we are very proud of, and we're glad it was beneficial for you.We look forward to seeing you again soon.Best regards,Monica Moya Amengual, Front office Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Monica Moya Amengual, Front office Manager, Hotel Management
Dear Sir,Thank you very much for sharing your positive five star feedback!We are pleased that your experience was memorable.We look forward to seeing you again soon.Best regards,Monica Moya Amengual, Front office Manager
