Ratings based on 879 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Corner room, very quiet and spacious. Stayed overnight for a local wedding. Definitely would stay again!
Comment from Hotel Management
25 Sep 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by AGM, Hotel Management
Thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler
Posted 14 Sep 2024
The staff was friendly, the property well kept and room comfortable, spacious and clean!
Comment from Hotel Management
18 Sep 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by AGM, Hotel Management
Thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
28 Aug 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler
Posted 26 Aug 2024
I arrived well after check in ended and staff accomodated me graciously
Comment from Hotel Management
28 Aug 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler
Posted 26 Aug 2024
Property was lovely and everything was clean.
My room was had an issue with the AC/Heater missing the button to control the on and off switch and levels so that was a little inconvenient but, other than that, stay was excellent.
Comment from Hotel Management
28 Aug 2024 by AGM, Hotel Management
I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
by A verified traveler from New Castle
Posted 22 Aug 2024
Overall a nice property, but we didn’t have a working toilet the first night, and they were unable to move us to a new room until the next day because they couldn’t make a key. We had to go downstairs to the lobby to use the bathroom even in the middle of the night!
Next day they moved us and refunded the first night which was good. In the new room, housekeeping refreshed towels and took out the trash once. They didn’t make the beds and didn’t come back at all the next day. The bright spots were Moe at the front desk and Charles the manager.
Comment from Hotel Management
28 Aug 2024 by AGM, Hotel Management
I want to start by thanking you for choosing to stay with us here at Homewood Suites. I would like to deeply apologize for the inconveniences you experienced during your stay. As you are aware the issues you faced do not meet our standards and will be addressed immediately. It is my hope that you give the Homewood Suites Glastonbury another chance the next time your travels may bring you to the area.
by A verified traveler
Posted 2 Aug 2024
The dresser, etc. was dusty.. not wiped down.
Comment from Hotel Management
3 Aug 2024 by AGM, Hotel Management
Thank you for staying with us, we hope to see you again!
