Ratings based on 40 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boston MA
Posted 11 Jun 2020
Repeatedly I tried to cancel this reservation. I telephoned and emailed them many times; I tried to contact them via Expedia. While other hotels have been understanding of the unique circumstances of the pandemic, neither Beersbridge nor Expedia seemed to care. I will never use Expedia again, and I will not stay at Beersbridge.
by A verified traveler
Posted 2 Mar 2020 on Hotels
Comment from Hotel Management
18 Mar 2020 by Customer Reviews, Hotel Management
Thank you Ramesh
by A verified traveler
Posted 15 Feb 2020
It took about 25 minutes for someone to come to the door. When they finally opened the door & you step inside you get slapped in the face with the stench of cigarette smoke. Fast forward to walking in the room... I honestly think they just made the bed from the previous guest & called it good. The floor has probably never been vacuumed & the trash cans were still full. Nothing had been cleaned. The condition of the room was awful. It was painted over the wallpaper which was peeling & cracking. I walked in long enough to connect to WiFi & book another room. I called Expedia to make a complaint & when they called the owner, he hung up on them. Expedia has yet to refund me. I feel like if you are going to advertise this room, you should stand behind it. All around awful experience & customer service. Do not stay here. The Holiday Inn is not much more & so much better & definitely cleaner.
Comment from Hotel Management
12 May 2021 by Barbara, Hotel Management
Hi, We are sorry for the inconvenience caused to a valuable guest like you. We want to ensure a relaxing experience for our guests. Request to treat this as an odd incident and we will make sure that the issue is fixed at the earliest. Looking forward to serving you soon. Regards, Barbara
by A verified traveler
Posted 1 Feb 2020
The location was very good. However, the room wasn’t properly cleaned, the carpet wasn’t hoovered, the mirror had toothpaste stains on it, the curtains were dirty. No daily house keeping. They offered some sort of breakfast though.
Comment from Hotel Management
12 May 2021 by Barbara, Hotel Management
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Barbara
by A verified traveler
Posted 19 Jan 2020
Spacious, good value for money. Private. Helpful.
Easy to book. Given two sets of keys. Would use this hotel again.
Comment from Hotel Management
12 May 2021 by Barbara, Hotel Management
Hi, We are glad to see that you liked our services. Regards, Barbara
by A verified traveler
Posted 25 Nov 2019 on Hotels
Good service and would use again
Comment from Hotel Management
12 May 2021 by Barbara, Hotel Management
Hi, Nick! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 30 Oct 2019 on Hotels
very run down.
more of a backpackers lodge
Comment from Hotel Management
6 Nov 2019 by Manager, Hotel Management
Beersbridge is in process to some changes.
Thank you for your stay and review.
by A verified traveler
Clean and comfortable in a great location!
Posted 21 Oct 2019 on HotelsIt’s pretty basic but very good value for the location - beds were comfortable and everything was clean.
Comment from Hotel Management
21 Oct 2019 by Clément, Hotel Management
Thank you for your review
by A verified traveler
Posted 7 Oct 2019
not sure if I will have enough space to say how much we hated staying in this dirty place will have to try & condense everything best I can... First impression,, catering size Maxwell house coffee tin half full with cigarette ends !! drab dreary reception/hall, owner was pleasant in his way,, room no 5 was dreary. stained carpet, dirty net curtain tied in knot in middle of window, curtains dirty & stained, found one of tie backs on floor covered in dust, obviously been there for a while..stained walls, skirting boards & window surround thick with dust..there was a mattress protector on bed, but was actually scared to look @ mattress & pillows if the rest of place was anything to go by.!! extension cable ran from back of bed to where kettle was & I had to move it to where the mirror was to dry my hair..i'm sure this must be illegal. the sink, toilet & shower had been cleaned, but shower could have been better. but the surrounding area, especially on shelf behind sink thick with dust !!.. was no towel rail or shelf to put things on, had to ask for bath mat, but was told they don't supply that.! main light in room didn't work. dingy dining room with horrible furniture & they're idea of continental breakfast left a lot to be desired !! I could only stomach toast.so all in all hated our stay, I kept my socks on all the time in our room incase I picked up anything !! & if we were booked in for longer , we would have left on first night . they don't do rooms on daily basis either !
Comment from Hotel Management
6 Nov 2019 by Manager, Hotel Management
We are sorry to hear about your uncomfortable experience at Beersbridge. We are in process to change our staff, to improve a better quality of stay for our guests.
Beersbridge will always be opening, for you and all your family.
by A verified traveler
Bad energy, very poor management, shame
Posted 30 Sep 2019 on HotelsSecure front door entry not used due to owner being a smoker and not wanting to have to unlock it for himself every few minutes, so security for guests a massive risk, is left unlocked 24/7 despite what he will tell you, was unlocked for the entirety of my stay, when I checked in, another guest was allowed to use my room, her stuff was all over my room, my door was open and her shoes were in my doorway and her things were all over my room, she went in to gather when she realised it was MY room only saying sorry, it's clean I swear I was only using it until you came, the manager again made absolutely NO apology for this. This should NOT be allowed to happen, again another security risk and now cannot trust that guests (or other staff) won't be allowed to use your room as they please while you're away, making your key worthless, you are fined £50 if you smoke on the premises, however due to the front door always being open and people smoking just inside or just outside with the door open the building and rooms always stunk of cigarette smoke. Guests are unfairly penalised as a result, one rule for us, another for them. The noise levels here now that the old manager has gone (in the last few weeks) are horrendous 24/7, no one keeps it down or is told to, constant loud, obnoxious behaviour, lights are left on 24/7 so I had to block the bottom of the door, light still seeped in along the side, doors always slamming, I actually checked out early, horrible energy.
Comment from Hotel Management
30 Sep 2019 by Clément, Hotel Management
Dear Guest,
We genuinely apologise for this intolerable inconvenience.
The staff who checked you in upon your arrival had been on a leave for a while due to personal reasons and was just getting back on track that day. It was an outrageous mistake that he did not double check the room before checking the guests in, however, the lady who was in that room is in fact a staff of ours who happened to just finished cleaning this particular room at noon so the room was legitimately cleaned.
Our front gate is locked after 9pm everyday, and I can assure you none of the management team/staff here are smokers. We apologise for the constant glinting brightness on the ground floor, as there are two emergency directional lights above the room.
We are truly sorry that the manager on duty did not pay enough attention on the facility and did not alert certain guests’ behaviours which affected your rights.
Once again, our apologies for what happened and we hope to provide you a better experience next time you are in Glasgow!
