Ratings based on 495 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
It was extremely well decorated, clean and the staff were wonderful. Eat in the restuarant and it was fantastic. Lovely old building
Comment from Hotel Management
13 Jan 2025 by Tom, Hotel Management
Thank you for your review of your recent stay at the hotel. It is very satisfying when we get positive feedback and this will be shared with the team members.
by A verified traveler
Posted 29 Dec 2024
Felt like the hotel did pre-pandemic, back on form.
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for your feedback, glad to see we did not let you down. Regards
by A verified traveler
Posted 29 Dec 2024
Handy for amenities on Byres Rd.Ambience
In residents terrace bar area.Could do with more communal seats around the hotel.
Dissapointed The Gin bar was closed on Boxing day although we were told would be open.Nice breakfast.
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for your feedback regarding your recent stay. I am glad to read that we are getting some things right, however disappointed that you were given incorrect information with regards the bar opening times. I hope it will not put you off returning
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for positive feedback score.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for positive feedback score.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for positive feedback score.
by A verified traveler
Posted 20 Dec 2024
Lack of synchronisation of multiple bookings.
Comment from Hotel Management
3 Jan 2025 by Tom, Hotel Management
Thank you for your feedback, my apologies that you had a poor experience regarding your bookings.
by A verified traveler
Posted 16 Dec 2024
Handy location for byres road. Easy walk from hillhead underground station.
The bar was well stocked and lively.
Breakfast was reasonably priced for a hotel (booking the night before is cheaper £11 than deciding on the day ).
Cooked veggie choices at breakfast were quite limited by modern standards though.
And perhsps because it was christmas the party going on in the function suite was audible in our 2nd floor bedroom until after midnight.
Comment from Hotel Management
4 Jan 2025 by Tom, Hotel Management
Thank you for your feedback, we can only improve our service by getting constructive feedback o thank you. It is always difficult at this time of year to get location of guests correct to avoid disturbance my apologies as on this occasion we got it wrong for you.
by A verified traveler
Posted 11 Dec 2024
The property is in a convenient location close to shops and restaurants which we really liked. We had a challenge getting housekeeping service, we kept having to call to request it every evening because they didn't come during the day while we were out. They need more staff in general, there's usually only 1 person at the front desk so the phone goes unanswered.
Comment from Hotel Management
4 Jan 2025 by Tom, Hotel Management
Thank you for your feedback and review, I am sorry that you encountered some issues at the hotel I assure that your experience is not the normal experience our guests have and i hope that you will give us another chance to prove that.
by A verified traveler
Posted 11 Dec 2024
Great property in the perfect location for the Glasgow west end
Comment from Hotel Management
4 Jan 2025 by Tom, Hotel Management
Thank you for your review of your recent stay. I we will see you again and also that we can improve on your last visit.
