Ratings based on 615 Verified Reviews

3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Dec 2021
Room was clean and had modern bathroom and adequate furnishings. Close to the shopping centre with plenty of parking available. Friendly staff and breakfast was good as well. No complaints at all and will likely stay there again soon.
Comment from Hotel Management
20 Dec 2021 by The Management, Hotel Management
Zia, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management
4 out of 5
by A verified traveler

Return Visitor

Posted 14 Dec 2021 on Hotels
Having used this hotel previously, we knew the layout and the routine/operation of it. My Husband described it as 'shabby chique' due to the age/decor within the hotel, stair carpets are badly worn & only service lift working (the guest lift hasn't worked for several years) We booked with breakfast which was nice albeit attention to detail could have been better via the waitress. We were greeted 'pleasantly' on several occassions by the numerous reception staff however there was one male receptionist that we felt was abrupt, cheeky and lacking good customer service skills. I wouldn't hesitate booking again as it was in a good central location for our needs. We did notice that on the 2nd floor there was a smell of stale cigarette smoke even though the rooms displayed no smoking signs.
Comment from Hotel Management
15 Dec 2021 by The Management, Hotel Management
Shirley, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management
2 out of 5
by A verified traveler

Need a revamp, dirty rooms.

Posted 6 Dec 2021 on Hotels
I asked for a complimentary 2 hours stay on the day of check out but they refused and instead asked for 10£ per hour. Very unprofessional and disappointing. I had to book for another day , so paid extra £31 for the stay. I would want it to be refunded back. The rooms were ok, but lamp shades were full of dust, toilet was full of spider webs. Carpets were dirty.
Comment from Hotel Management
7 Dec 2021 by The Management, Hotel Management
Syed, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management
1 out of 5
by A verified traveler

Posted 29 Nov 2021 on Hotels
Comment from Hotel Management
1 Dec 2021 by The Management, Hotel Management
John, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management
2 out of 5
by A verified traveler

I’ve heard of shabby chic but this is just shabby

Posted 29 Nov 2021 on Hotels
The hotel is so run down it automatically puts you into a negative state of mind immediately. Carpets doors walls stairs everything was ragged torn and at least 40 years old. If I had known the hotel was like this I would never have booked. To cap it off the lift was broken too… and the free breakfast wasn’t available as the receptionist said “I have no idea what is happening with the kitchen. I don’t think anyone is there so there will be no breakfast”
Comment from Hotel Management
29 Nov 2021 by The Management, Hotel Management
Paul, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management
4 out of 5
by A verified traveler

Posted 25 Nov 2021 on Hotels
Comment from Hotel Management
29 Nov 2021 by The Management, Hotel Management
Stuart, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management
5 out of 5
by A verified traveler

Posted 22 Nov 2021 on Hotels
Comment from Hotel Management
22 Nov 2021 by The Management, Hotel Management
Loraine, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management
3 out of 5
by A verified traveler

Posted 25 Oct 2021
Cheap basic hotel . Breakfast server appeared overwhelmed. Self serve continental breakfast empty ( no cutlery, glasses bread , juice all at one time ) . Had to ask for it to be replenished. Quality of cooked breakfast ok . Noted excellent cleaning of tables etc in dining area .
Comment from Hotel Management
28 Oct 2021 by The Management, Hotel Management
Thomas, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management
4 out of 5
by A verified traveler

Posted 16 Oct 2021 on Hotels
Was more than happy with the room and hotel for what I paid was good value
Comment from Hotel Management
18 Oct 2021 by The Management, Hotel Management
Paul, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management
5 out of 5
by A verified traveler

Posted 15 Oct 2021 on Hotels
Comment from Hotel Management
16 Oct 2021 by The Management, Hotel Management
Melissa, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management
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