2/10 Terrible
Naomi
Traveled with partner
Feb 3, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Writing this at 0641 while a building alarm wails outside my window. Fortunately, it’s almost a respite from the crashing sounds of bottles being dumped in bins which goes on all night. When I mentioned the noise my first night here I was told it’s simply the cost of being in a city. As someone who has probably stayed in 30-40 urban hotels in the past two years, I can assure you this noise is not normal and I don’t consider myself a light sleeper. The Address markets itself as a cozy “haven” & boutique experience but everything here is cheap, lacking in amenities and overall extremely disappointing. There are no robes, no hair conditioner, fussy hot water (I was told to try running the faucet at the same time?) and limited tv channels that freeze constantly, presumably due to slow internet. However the most shocking part is the low standard of housekeeping. Currently the “lotion” bottle in my washroom is filled with soap. The complimentary water was only replaced the second day after I made a request and never again. Yesterday my room wasn’t made up at all. I was inside most of the day but I’ve never had cleaners not knock and check if I needed anything so on top of not being able to sleep (Update: 0648 and the alarm continues. In a fun twist, a loud pounding has also started up!) I have no toilet paper. Do not bother with this hotel. You would be better off at the CitizenM, at least their windows have soundproofing.