Ratings based on 999 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Hotel closed down

Posted 23 Dec 2021 on Hotels
The hotel has closed down and nobody bothered to contact us to let us know. Still waiting on a refund 😡
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Oct 2021
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 May 2021 on Hotels
4 out of 5
by A verified traveler from Scottish Borders

Posted 29 Oct 2020
so grateful for a dog friendly hotel and the location was wonderful
1 out of 5
by A verified traveler

Unsatisfied

Posted 27 Oct 2020 on Hotels
We were unable to take the booking due to government guidelines. I am STILL awaiting a refund. If anybody reads this maybe somebody could help us.
Comment from Hotel Management
28 Oct 2020 by Fiona, Hotel Management
Thank you for your message. I am sorry that Hotels.com have not refunded you as yet. As the hotel did not take the payment from Hotels.com, they should have refunded you by now. Please contact them direct.
5 out of 5
by A verified traveler

Comfortable stay in unprecedented times

Posted 17 Aug 2020 on Hotels
Friendly Receptionist and made us very welcome during unprecedented quiet times, due to pandemic. Restaurant food and service was excellent as usual. Clean, comfortable room. Unfortunately buffet breakfast not being served due to COVID restrictions.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jul 2020 on Hotels
3 out of 5
by A verified traveler

Budget room, but you get what you pay for.

Posted 14 Mar 2020 on Hotels
Check in was great, had asked for room away from lifts which i got but not on a high floor, room was ok for price, needed a bit TLC, strange stain on carpet, broken window, curtains difficult to close and walls needing touched up, tea and coffee facilities good, bed was comfortable, only moan was there was some sort of extraction system close by our room which was off when we went to sleep, but came on early in the morning so had a very broken sleep, couldn't sleep with air con on as noisy but overall not bad for the price, would stay again and hopefully not get same room. Hotel perfectly placed for our event at secc, can park for free after 6pm and over weekend, lots of great restaurants and bars in area, so there was more positives than negatives, staff that i interacted with were lovely, cocktail bar and restaurant looked busy and good, very close to a 24 hr McDonald's and a Tesco Express also!!
4 out of 5
by A verified traveler

Posted 12 Mar 2020 on Hotels
Amazing
5 out of 5
by A verified traveler

Excellent

Posted 11 Mar 2020 on Hotels
Stay was amazing loved every minute of it and the staff were excellent would recommend o close to the secc and all shops