Ratings based on 958 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Simple, basic clean. Perfect for an overnight stay.
by A verified traveler
Posted 11 Nov 2024
There was no brandy or cognac in the bar...but otherwise a very enjoyable and comfortable stay
Comment from Hotel Management
12 Nov 2024 by Larisa , Hotel Management
Hi William, thank you for writing a review. We are pleased that you enjoyed your stay, overall. We apologise that we did not stock the selections of alcohol that you would have preferred during your visit; we have taken your feedback on board. It is great to hear that your stay was otherwise very positive! We hope to be able to welcome you back to the hotel soon.
by A verified traveler
Posted 9 Nov 2024
Excellent overall. Perfect room for price. Great location. Staff excellent. Only issue was shower had really poor water pressure and every 30 seconds or so the water would get really hot for a couple seconds. Otherwise stay was as good as it gets.
Comment from Hotel Management
12 Nov 2024 by Larisa , Hotel Management
Hi James, thank you for writing a review. We are delighted that you enjoyed your stay, overall. It is great to hear that you felt that your stay was good value for money, and that our location was convenient. Additionally, we are pleased that you had such a positive experience with our team. Thank you for your feedback regarding the shower in your room. We apologise that you felt that the shower pressure was poor, and that the temperature was inconsistent. We have passed your comments along to our Maintenance Manager to look into, and appreciate you bringing these issues to our attention. We hope that this did not impact your stay too much, as we would love to be able to welcome you back to the hotel soon.
by A verified traveler
Posted 4 Nov 2024
Loved how big my room was and food was amazing!
Comment from Hotel Management
6 Nov 2024 by Reception team, Hotel Management
Dear Arshvir, Thank you for your amazing review! We are thrilled that you enjoyed your room and you also liked our restaurant! We hope to see you again soon!
by A verified traveler
Posted 2 Nov 2024
Staff were friendly, was a really easy place to find. The room was clean and inviting. Only thing i noticed was we had a cup of tea when we got there but theres was barely enough for us to both have a cup. Only 2 milk only 2 sugars, a bit petty but did annoying. So that was the only thing i found a bit disappointing about the property but everything else was great.
Comment from Hotel Management
6 Nov 2024 by Reception team , Hotel Management
Hello Vicky, thank you for the review. It is great to hear you found the staff were friendly and the location was easy to find. It is also great to hear that cleanliness of the room was to a high standard. Apologies for the lack of tea, milk and sugars in the room. We will speak to our housekeeping manager regarding this. We hope to welcome you back again!
by A verified traveler
Posted 31 Oct 2024
I enjoyed my stay.
Comment from Hotel Management
31 Oct 2024 by Larisa , Hotel Management
hi Olushola, thank you for your review. We are delighted that you enjoyed your stay, and hope to be able to welcome you back to the hotel soon.
by A verified traveler
Posted 29 Oct 2024
I was allowed to check in early which I really appreciate as we have luggages with us
Comment from Hotel Management
29 Oct 2024 by Reception team, Hotel Management
Dear Ma Althea, Thank you very much for taking your time to write a review. We are delighted that we had the chance to check you in early, we are always doing our best to make our guests happy. We hope we will be able to welcome you back again with us soon!
by A verified traveler
Posted 22 Oct 2024
Great vibe and decor.
Comment from Hotel Management
23 Oct 2024 by Larisa, Hotel Management
Hi James, thank you for writing a review. We are delighted that you enjoyed your stay! It is great to hear that you enjoyed our relaxed atmosphere, and liked our Scottish Music themed decor. We hope that you will be able to stay again soon!
by A verified traveler
Posted 14 Oct 2024
Really enjoyed our stay. All the staff were friendly and welcoming. The room was spotless and bed comfortable. We ate in the hotel and food was delicious and well priced.
Comment from Hotel Management
16 Oct 2024 by Reception team , Hotel Management
Hello Pam, thank you for taking the time to leave us an excellent review. We are so thrilled you enjoyed your time at the hotel. We hope to have the pleasure of welcoming you back again!
by A verified traveler
Posted 14 Oct 2024
The staff were all lovely. The only reason I didn't give 5 Stars throughout was the food supply at breakfast. the food itself was nice but when something hot ran out there was a 15 minute wait for it to be replenished. A little more planning in the kitchen is required.
Comment from Hotel Management
16 Oct 2024 by Reception team , Hotel Management
Hello John, thank you for taking the time to leave a review. It is great to hear you found all the staff were lovely. I will pass your comment on regarding breakfast to our food and beverage manager so we can get this looked in to. We hope we will be able to welcome you again!
