Ratings based on 643 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Admin, Hotel Management
Thank you Karen for taking the time to give us a review
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Admin, Hotel Management
Thank you Pam for your time on giving us a review
by A verified traveler
Posted 31 Oct 2024
None
Comment from Hotel Management
5 Nov 2024 by Admin, Hotel Management
Hello Donna,Thank you for taking the time to give your recent stay with us a review we value our guests and hope you will stay with us again when your in our area
by A verified traveler
Posted 27 Oct 2024
Breakfast was good room was clean. Check process was poor. Room wasn’t ready until after 4 pm cleaning staff took 3 smoke breaks from 230 to 3:15
Comment from Hotel Management
28 Oct 2024 by Admin, Hotel Management
Hello Chris,Thank you for choosing us for your stay and taking the time to give us a review on your experience. We are sorry that you could not get checked in early, our check in time is 4 pm, if we would have had anything ready we could have possibly accommodated your early check in, but unfortunately there was not anything ready we do apologize for this issue that you had and hope you will choose us again for any future stays again thank you for your feedback
by A verified traveler
Posted 13 Oct 2024
Great hotel but a little pricey for the area
Comment from Hotel Management
15 Oct 2024 by Admin, Hotel Management
Thank you for choosing our hotel for your stay in our area we appreciate your business and hope you will choose us again if you are back in town
by A verified traveler from Nicholasville
Posted 9 Oct 2024
Comfortable bed. Clean room. Nice breakfast. Friendly staff.
Comment from Hotel Management
15 Oct 2024 by ADMIN, Hotel Management
Thank you for the response to your recent stay we greatly appreciate you and hope to see you again soon
by A verified traveler
Posted 7 Oct 2024
Overall, we had a great stay, and we would definitely stay again if in the area.
PROS: Suite was very spacious and very clean. Breakfast had a huge variety for everyone with lots of hot items. Kids loved the indoor pool. Safe, comfortable, and not really any issues.
CONS: Very few cable channels came through and there is no paid movie channels like HBO. The kids were not happy about this. We are used to all our hotels, resorts, and cabins having at least 1 paid movie subscription. I purchased 2 juices from the hotel market and they were super tiny and 4.00 a piece tax. That is flat out price gouging. The guy on the night shift didn't seem very happy. He was mean or rude, just not very friendly.
The lobby floor also seemed to always be dirty. It wasn't a big deal to us, just very noticeable. Instead of sitting and reading a book all night, maybe grab a Swiffer and mop the floor.
Comment from Hotel Management
15 Oct 2024 by ADMIN, Hotel Management
Thank you for choosing our hotel for your recent stay we apologize that your experience was not as pleasant as you would have expected with our night shift we have addressed the issue and wanted to apologize for the inconvenience on your stay
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
15 Oct 2024 by Admin, Hotel Management
Thank you for choosing us for your recent stay
by A verified traveler from Saint cloud
Posted 6 Sep 2024
Was very good
Comment from Hotel Management
15 Oct 2024 by ADMIN, Hotel Management
Thank you for taking the time to give us your feedback on your recent stay we value our guests
by A verified traveler
Posted 6 Sep 2024
We booked a suite with two queens and a pullout couch for our family, including me, my wife, and four of our children. When we arrived, they put us in a room with one king-size bed. When we went back to the front desk, they then put us in a room with two queens but no pullout couch. When we went back to the front desk again, the clerk said they didn’t even have a suite with two queens and a pullout couch in the hotel. We settled for what we could get since it was late at night. We learned the next day that they did indeed have suites with two queens and a pullout couch but that they had given them to other guests. We asked for some financial reimbursement since they gave us the wrong room. Even though we booked through Expedia, we paid the hotel directly, so Expedia couldn’t refund any money. The hotel has refused to do anything, even though we have called and tried to speak to the manager several times. The manager has ignored our calls and not called back. When you book a more expensive room because you need six beds and the hotel doesn’t give it to you, that’s not right.
