Ratings based on 955 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 7 Oct 2024
This hotel has been closed permanently for 2 weeks. We were never notified and had to find another place when we arrived. Luckily we found one.
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 28 Sep 2024
Property was empty …. Not run as a Hotel. Very disappointed. Was Late and had to find another Hotel.
by A verified traveler
Posted 22 Sep 2024 on Hotels
This hotel is not operating … it’s in receivership. I have told one of your team on line, respond to another survey, don’t know how else to get the message through.
Your AI and bots are getting in the way of basic communication and information sharing.
You need to stop send8ng messages and make sure anyone who has booked through you knows the hotel is not operating so they don’t turn up and have major problems!!!!
You seriously have a comms problem.
by A verified traveler
Posted 14 Sep 2024
When I arrived to check in I was astounded to find a sign that said the hotel had gone into administration just a few days earlier. I had not been informed prior. Do not book this hotel!
by A verified traveler
Posted 11 Sep 2024
The Grasshoppers Hotel closed down the Friday before we arrived. No notice was given to alert us to this situation. Shoddy, shoddy, shoddy customer care. The beds were in the hallway, trash was everywhere. It looked like a dump site. We will never, ever, attempt to stay at this hotel chain again. Still waiting to see if we were billed. Could not contact anyone about this.
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 1 Sep 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024
Very friendly staff and warm welcome, with goodies even!
